Hooray they exchanged my faulty bracelet with a new one. They were very nice about it too. They analysed it and say it looks more a manufacturing fault then anything I did as I normally wear it with even amounts of beads in each section and also have clips. They think that the links were weak by the looks of the misalignment and plus they noticed the raised thread that you put the clip over was a bit loose so they think it would have broke eventually. So glad they didnt accuse me of maltreating it because im very careful. It's scary when you read other people's experience when dealing with this kind of problem with pandora SA. Mind you I didn't exchange it at the concept store I changed it where I bought it which was independent jewellers that sell pandora. They gave me a option too of either bangle or snake chain. I chose the snake chain I've got enough bangles so pleased