Hi Everyone,
Ben is working to improve our site's backend and we are updating all preorder dates, so please don't panic if you see that an item gets pushed out to a 1/23 preorder. We are trying to quote a healthier timeline for deliveries to keep up with order demand. I really do apologize (and I can understand) that preorder shift dates are frustrating. We're in a huge period of transition creating the new Hayden-Harnett (yay!) You may wait a week longer for an item, but they are entirely gorgeous. The new bags and smalls are looking amazing!
If you have questions about your order or product, you are always welcome to contact Ashley in CS via phone toll-free at 1-866-921-2247 from 9-6, M-F or via email at
[email protected]. You can always livechat with a CS agent on the site in realtime. Someone is generally there unless it's super late. For those who don't know, I'm the designer & creative director for Hayden-Harnett, so I'm not going to be the best resource for customer service or tracking orders, but I am happy to help as much as it is within my capacity to do so. I am, however, really great at answering questions about most things Hayden-Harnett, and about our designs.
bbb123: Please see above. The Pomps are ready and we will be receiving within the week, along with cuffs.
skydive nikki: We have your order for the Nackie in Coralline. We had two in stock and one sold in the store over the holidays. We had already shipped one when we launched. We have an order in for 5 additional units of the Nackie in Coralline and you get the very first one. They are definitely coming. We received confirmation today. I saw that a larger order
gingeybear: Top zip opening measures 14". Document pocket zip opening measures 16".
The Nackie will definitely fit a netbook, folders, and papers inside. The exterior document pocket will fit folders, but cannot be zipped closed due to the curve of the zipper entry.
xo-Toni