The Official Hayden Harnett and Team Discussion Thread!

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#1,996
Hi HHotties-

Just checking in after a very busy holiday season. Please keep in mind that I'm only on here in my spare time, as a fan of TPF, to answer questions posted on the team thread about product or the collections. If you have a CS issue, you please email the CS team via [email protected] or call 212-328-1560.

Renza- did CS ever back in touch with you in regards to your above post?

RubyBegonia- We improved the old HH turnlock design by changing to a fliplock for Fall13. The lock is much more secure and durable with the new 'fliplock' design. The 'turning' feature of the turnlock was never a feature to close the locks, it just turned, then flipped down to close. We just eliminated an unnecessary step.

Hokka- If your Pilot clutch is within our one year warranty range, we will repair for you. Please refer to our warranty and exchanges area under our Customer Care area of the site: http://www.haydenharnett.com/customer_care.html#warranty

Happy 2014!
 
#1,997
Hi Toni. CS responded about refunding me correctly. They also apologized for not being able to fulfill my order of the Sapphire clutch but offered me a 30% off coupon code and a $25 store credit for future use. They did not respond to my inquiry about the Boisson problem, so I'm guessing the coupon and credit were supposed to take care of that also.
 
#1,998
Hello HHotties! It's been a while, so just felt like stopping by to say hi. Hope everyone is having a great summer. The new Fall collection will be here soon and I'm excited to move into the next season. Ben, Mr. Jackson, and the kitties send their regards as well <3
 
#2,000
I agree- why did they change the classic Havana Hobo?


The outside zippers are gone on the 2.0 version and the thick comfortable shoulder strap was eliminated for a skinny cross body strap. Why would anyone carry this bag as a satchel? It seems the satchel strap would not even fit over the shoulder.


Please bring the original back!!
 
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