Thank you. It fits enough for every day bag. Where did you get you organizer? How long do you have this bag- any wear and tear?
The Loewe Basket
- Thread starter hopcake
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I got the organizer from Amazon. I got it at the end of May. I've carried it everyday since the 2nd week of June. I have not carried any other bag. It's perfect for summer. No wear and tear at all. I did get some dirt on the bottom but I wiped it off.
HELP!! I just got the totoro x loewe basket bag from VC.
Described "As new". Upon inspection I noticed some tearing of the reeds at the bottom which were actually photographed but I just didn't notice it. I don't think I can do anything in terms of disputing it this point because it was in the pictures, but does anyone have any tips on how I could fix this/reinforce the bottom?
Described "As new". Upon inspection I noticed some tearing of the reeds at the bottom which were actually photographed but I just didn't notice it. I don't think I can do anything in terms of disputing it this point because it was in the pictures, but does anyone have any tips on how I could fix this/reinforce the bottom?
I’m not sure on how to reinforce but I can confirm that several new basket bags I picked from had this issue on the under side so it could still be “as new”. I hope you can sort it to your satisfaction.
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I bought the Loewe basket medium in the rosemary/green at the end of April in Lisbon and barely used the bag. I can count the number of times and occasions I used this bag because it has been literally 4x…since purchase and just recently I noticed on the bottom of the bag, the straw is cracking/coming apart. I went into the Loewe store in NYC today because Loewe customer service said to go into an official store so they can assess.
The store associate said it’s typical for the bag because it’s made of raffia. I understand and knew I wasn’t going to be having this bag for years due to the nature of the bag, but come on, it shouldn’t be falling apart after a few uses. I was so shocked that after spending $450 on the bag and with the limited use, this was considered”normal”?
If I had known, I wouldn’t have purchased their bag in the first place.
The store associate said it’s typical for the bag because it’s made of raffia. I understand and knew I wasn’t going to be having this bag for years due to the nature of the bag, but come on, it shouldn’t be falling apart after a few uses. I was so shocked that after spending $450 on the bag and with the limited use, this was considered”normal”?
If I had known, I wouldn’t have purchased their bag in the first place.
Did they offer to repair at all? Or just classed as "wear and tear" and shrugged their shoulders?
I'd like a basket bag but hesitant to order online if broken raffia is considered acceptable when so new...
Conflicting info I see.i will text my sa again to make sure. Maybe different country policies.
Can you share a picture of the cracking? Is it similar to mine? I posted it a couple posts above yours.
I double checked with my sa and it’s confirm both leather bags and baskets have a two year warranty and will be repaired without cost during this time.
An update to this: I was able to connect with a customer representative that was willing to have the bag shipped for inspection.
Ultimately Loewe re-weaved the bottom of the bag and sent it back to me!
Yes, that’s was what I was told they would do. Happy for you it turned out well!