I went to my LV store in CA to ask one of the SA today regarding free plate replacement and she told me there is no such thing. If you have a scratch on the plate that is consider wear and tear and have to pay for the replacement. I called and spoke to another SA and both confirmed there is no free replacement. So, you have a very nice SA that is willing to not charge. Can others confirm as well? Maybe only in specific locations? Thanks!Plate replacement for Favorite is now free of charge for the lifetime of the bag.