Hello, very new to this forum but I thought I would reply with my own experience; Prada will repair anything as long as it is authentic, (not for free, though) this was said to me by an SA around two years ago, so it may be subject to change. However I have a more recent related experience, I bought a Miu Miu coat from Vestiaire Collective and quickly ripped the lining after only a few wears, I inquired (No Miu Miu boutique in my area, only Prada) and they told me they would be happy to repair it regardless of it being secondhand, and that it would likely be free as it was from a recent RTW collection with a withstanding warranty. When you do have to pay, their repair rates definitely don't beat anyone's local cobbler, but are comparable to a lot of the most reputable handbag "rehab" sites in my opinion, and I value the idea of the brand doing it themself. It has a been awhile so I hope you see this and that it may still be helpful to you or any other reader.
I'd recommend reading some recent posts here about Prada's after the sale customer care and repairs. I can't recall any that were positive experiences. There may be some, but I've not seen them.
Prada takes the money and runs. Service after the sale is pretty much non-existent. I'd suggest you take some photos and then post them here so we can have a look. Prada nylon usually is pretty easy to clean with products in your own home. Depending on the bag, some members toss them into the washing machine.
Thank you! See attached. It’s mostly just some light discoloration from the part near the neck. Thanks for your help!
I'd just take a warm washcloth with some laundry detergent or dish soap and clean it up with that. I always have color safe bleach in the house as well. I make a paste of laundry detergent, color safe bleach and baking soda. Use a soft toothbrush dipped in warm water and scrub it. Wipe off the paste with a clean damp washcloth. You could just as easily remove the strap from the bag and clean it in warm soapy water in your sink. Just be careful of the metal and saffiano parts.
Good to know, very glad I was lucky enough to get a good experience the first time they fixed my bag's lining. I'll have to keep other's testimonies in mind next time I think about using their in-house services. Unfortunately for the coat in question I couldn't find any local businesses that were confident to repair it & Prada offering it for free made it that much more enticing. I haven't gotten it back yet (only brought it in about three weeks ago) so please wish me some luck.😅
I hope it works out well for you. I have had many repairs done in house at Prada and they have always done a great job and done so rather quickly. So the best of luck to you! Surely, your coat is in good hands. 🤗
I wouldn't touch it. I consider things like that as "war wounds" or scars. Shows it's been used and loved. It's never going to look new because it's not. Assuming it's authentic, it's easily 30 years old.
