SUCKED!!!! I received the Gucci bag only after an Email saying that they did not have it the day it was to arrive. I get an email a few days later saying the do indeed have one now so I said HOORAH. It comes and its not even close to the color posted on the website. SO I read the return policy, which is like a book and wonder hmmmm perhaps I should just try to sell it. SO I post it here..no luck. Today I spent 40 MINUTES in UPS with the clerk working on following all the rules to send it back properly as if you miss one rule...no refund. I had to call them AGAIN (the customer service is in Italy so you must call before 1pm) 10 minutes before cut off time we reach someone...okay then the good part. $150.00 to send the damn thing back PLUS a 10% restock fee. Please make sure you love what you order from them...it was a big fat HASSLE.