Style Forum member's H experience...

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Everything the SA said about SOs was correct -- different colors, skins for different products are available at order time. She would not know now but would have to check. But I can see how someone w/o knowledge of the mysteries of H would get frustrated.

The guy does seem to have quite an ego, though, from that article.
 
Everything the SA said about SOs was correct -- different colors, skins for different products are available at order time. She would not know now but would have to check. But I can see how someone w/o knowledge of the mysteries of H would get frustrated.

The guy does seem to have quite an ego, though, from that article.

Totally agree. Assuming this guy's account is word for word with no exaggerations or stretching of the truth to tell a good story, the SA could certainly have explained the SO process better. But something tells me the conversation didn't go exactly as he told it ;)

Jadeite :roflmfao: A.S.S wallet, you are too funny!
 
Well, getting what one wants from Hermes can be very difficult and new/inexperienced SAs don't always act logically (I have witnessed some pretty diabolical service at 3 stores) happily, not usually to me.

This man's account seemed objective and believable.

Some SAs (not only in H stores) do say the most ridiculous things so that they don't look 'stupid' often making them look even more stupid in the process. I've seen a male SA swear to a customer that H did not make a scarf smaller than a 70.

As for that contest - both don't look well dressed to me: Brown shoes with a black suit/trad brogues with a mod-style single-button suit and no shoulder structure to hid Crombie-style coat or his 'opposition' shoving his watch and coloured socks in the camera and wearing Aston Villa football team colours for his shirt/tie combo, not so much an 'old English aristocrat' as a East-end spiv :nogood:
 
I don't know who this guy is, but if this is a true account, then the service is appalling indeed.

I went through the guy's thread on his board. He is a jerk. You know that it doesn't matter "who" a person is, if they have no manners, they have no class, they don't even belong in polite society, let alone H.
I posted back to him, in my own, gentle motherly way.:graucho: to get over himself. He asked for a specific leather: grained, calf skin. That leaves out a ton of other options. He also wanted a color that simply was not available.
It doesn't matter who you are, what you want. You should not act like a jerk and you will be treated accordingly.
 
I went through the guy's thread on his board. He is a jerk. You know that it doesn't matter "who" a person is, if they have no manners, they have no class, they don't even belong in polite society, let alone H.
I posted back to him, in my own, gentle motherly way.:graucho: to get over himself. He asked for a specific leather: grained, calf skin. That leaves out a ton of other options. He also wanted a color that simply was not available.
It doesn't matter who you are, what you want. You should not act like a jerk and you will be treated accordingly.

very well articulated!!!:yahoo: simple but sensible.
 
OMG, I just got called arrogant, and idiot and worse by the creeps on that other board. They cruise our happy little forum and lurk. It makes me feel dirty. I've got to stay away from there now. I can only hold my own for so long against those boys.
 
So this is the final post I'll make here, because I've been outed on the Boy's Board. Talk about cattyness. Meow. They are the biggest bunch of pussycats ever. One guy goes so far as to say, he lets his wife get a pair of CLs and she leaves him alone so he can spend what he want on his wardrobe. And, he is one of the nice one. Most of those guys are plain mean and probably just jealous. Should we bring out the Whale Birkin?
It looks like their OP just disappeared.
 
I would never traverse over that way again. My eardrums swell while eavesdropping..meaning snooping around. The remarks and comments are too caustic and the counterblast, reminiscent of a detritus environ. All of a sudden, I appreciate more the civility and affableness of this forum. Kudos more to the x & y gen for behaving with respect and accord.
 
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Funny how we're (Styleforumites) being convicted of eavesdropping when this thread is posted here.

A better conversation would be a discussion of why you think brand exclusivity is important rather than saying Mafoofan is silly for wanting to get a 'breast' wallet.
 
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My apologies for opening up a can of worms. The rules do state: Discussion or promotion of other topically-related online forums or groups is prohibited. Referencing another forum to credit an original author of a story, information or image is permitted.

Understanding that Hermes can be frustrating for new customers especially with its limited supply in each store and limited quantities of certain items, it must also be frustrating from an SA's point of view to have customers coming in wanting specific items and wanting them immediately. Though it's not a business model to everyone's liking, it has been a successful one for them.

From my own experience, the SAs try to be helpful but sometimes their hands are tied especially with the more popular items and leathers. Though it may take time, they have been able to find and order items that I wanted. And for those times when I'm not patient, the shopping section in H forum has definately come in handy!

Mystikat, thanks for removing the link. Balto you are brave soul! Again apologies.
 
Funny how we're (Styleforumites) being convicted of eavesdropping when this thread is posted here.

A better conversation would be a discussion of why you think brand exclusivity is important rather than saying Mafoofan is silly for wanting to get a 'breast' wallet.

Hi musicguy, welcome to the Hermès subforum of the Purse Forum.

I suspect that you'll find most luxury brands, e.g., Hermès, Louis Vuitton, Rubinacci, John Lobb, Puiforcat, Breitling, etc. try to perpetuate the image of exclusivity in order to maintain the mystique and caché of their respective houses.

Why is brand exclusivity important? Because it's human nature to want what is difficult to attain, expensive, or in limited supply, and a luxury brand's financial success is dependent on that. Why do people want to drive a Mercedes or Range Rover instead of a Toyota Camry or Jeep Grand Cherokee? Partly because of the intrinsic value of the item -- its engineering, safety, reliability, resale value -- and partly because of the perceived value -- the exclusivity, the luxurious quality of the item, the personal wealth one must have in order to possess the item.

The same holds true for Hermès products. Not only are they ridiculously expensive, they are also extremely well-made, and have the kind of hand-crafted luxury that makes them coveted items for the aficionado. There is also a certain amount of insider information that goes with the territory of each brand's mystique -- the code, the terminology, the inside scoop. Knowing the secret handshake generates a certain amount of clout for the possessor.

Poor Mr. mafoofan was trying to gain entry to the Hermès club without knowing the secret handshake. He admitted himself in the first bit of dialog that he was not particularly familiar with the brand nor the various designs. Can you imagine how quick your buying trip to the Aston Martin showroom would be if you admitted the same level of ignorance about that brand? "Hi, I'm interested in a metallic blue Aston Martin car." "Are you interested in the DB9 Volante, or the Vantage Roadster, or perhaps the One-77?" "Well, I don't really know much about the cars, I just know this is a good brand, and I want it in metallic blue." :roflmfao:

It simply isn't done that way. Nor is it possible to be completely uninformed about any luxury brand and expect a sales associate to take one seriously.

Now it does seem that perhaps Hermès needs to send some of their staff to etiquette refresher school so as not to waste an inordinate amount of time in sending the not-so-subtle message to Mr. mafoofan et al that there's a certain way to approach a purchase in the flagship store of an extremely coveted brand.

It probably would have allowed him to trim about seven paragraphs from his tale of failure.

Hope this helps.
 
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