Style Forum member's H experience...

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Tee hee this thread is too funny! :lolots:

in the real world, men acquire the means to purchase expensive things by gaining power and money through business dealings, as opposed to marrying someone with it. So yes, they should have cared who he was or could have been. I guess they are more-so concerned with not offending some celebrity or wife-of-someone-important.

In the real world, there are men AND women who acquire means to purchase things by making their own wealth. Likewise, there are men AND women who marry into wealth.

2.Walking into Dunkin Donuts and walking into Hermes is fundamentally the same thing. They have an unlimited supply of goods, and they should offer the base service possible.

Actually, not necessarily. Hermès don't mass produce, unlike other companies. It takes a long time for a craftsperson to hand make the likes of Birkins and Kellys, they don't have an unlimited supply of them.

5. I love what are listed as "luxury brands". LV makes plastic coated canvas bags sewn by immigrants, what is luxurious about that? I guess you wanted to show how much you know about "luxury brands" by mentioning "breitling". For those who know even the bare minimum about watches and the watch industry, breitling is regarded as one of the worst "swiss" brands, using chinese parts in their ETA movements. Real "luxury" watch brands do the entire engineering of the movement themselves. I did not expect women to know much about watches however, as the only watches sold to them for the most part (99%) are cheap quartz garbage. All the Hermes, LV, etc watches fit the bill here.

I actually don't like LV at all - it is completely different to Hermès goods. To me, they are not even in the same category - I would never buy anything LV.

Anyway - back to the original SA. All she had to do was say "Unfortunately, we do not have what you are looking for in stock. I apologise and it is not possible to do a special order. If you wish, you can come back at a later date to see if we have what you are looking for in stock in the store, but other than that, unfortunately I cannot help you today". I think she went around it in swings + roundabouts and in the end, it frustrated both parties. She should not have gone on the way she did, a simple sentence would have sorted things out.

I've had great dealings in my local Hermès store but then again, I've been a customer there for a while. But even on my first visit in there, the SAs were extremely helpful and wonderful to me.
 
On another point, what has the way he dresses got to do with the service he receives. I feel that this type of "value" judgement is what accounts for the growing number of homeless and ecconomically poor people in so called "First World" countries. Some people make judgements based upon ignorance and not actual research.

I've just read my reply again and I want to clarify the above statement. I presume that Foo is only known by his posts, not in real life. Therefore, he would be judged in the capacity of these posts.

How a person conducts themselves in real life verus an internet persona will tend to be different (for various reasons).

However, the the paragraph above about the way he dresses was irrelevant in the context of gw205's post and therefore, should be treated as pure speculation on my part.

Clint
 
So, could anyone point me to some interesting places to look at on Purse Forum? I'm unlikely to be purchasing a bag or purse (my gf would kick my head in if I bought her a bag for £50). So, just something with pictures would be nice:D

Thanks

Clint



http://forum.purseblog.com/hermes/stars-public-figures-and-hermes-574149-271.html

http://forum.purseblog.com/hermes/socialites-and-their-hermes-588703-130.html

http://forum.purseblog.com/hermes/asians-and-hermes-590067-118.html



Even more 'juicier'.;)
 
If I need to post actual statistics...well, don't think that I won't.

Lets see, most women (It was high 70s to 90ish percent,depending on locality and age group) in households with a net worth of 1.5M excluding real estate (I think that's the benchmark they used) do not work full time.

In the customer demographic of Hermes, and therefore comparable companies, customers who account for 80%+ of revenues fall into that household income category.

Therefore, the customer who Hermes values or relies most on is a woman who's wealth is tied to her household wealth, as opposed to her personal income. I.e., a woman who spends money inherited or shared with her spouse.
:smile1:

Do you live in the 19th century?:confused1:
How did your mother raise you? Didn't she stay at home for a while (a few months or a few years?).
 

I'm just on my way out, but many thanks for the links. The main thing that I enjoy about these forums is that you can generally learn something from people who genuinely enjoy inparting knowledge.

I do appreciate it.

Thanks

Clint
 
Foo,
I'm female, make my own money and I wear bespoke suits, if that qualifies my statements here.(it was quite unnecessary to explain how bespoke works on this forum ;) ) You mistakenly think that Hermes is a bespoke shop - it's not; It's mainly a off the rack shop, with their bespoke leather goods offered to regulars only. If you go in and act as if you are in a bespoke shop, you guys just won't speak the same language.




I'm the original poster from the thread over at Styleforum. I just wanted to clarify a few points.

I did not: demand the wallet right now, expect special treatment because of internet infamy, or assume that they would have exactly the color and leather I described. That last distinction is key. I was asked what I was looking for, and I answered. Perhaps some of the membership here is not accustomed to the process of ordering bespoke goods, but typically the client and the maker start off discussing general ideas and then explore real options. Often, what one winds up with is completely different from what he or she first envisioned. This seems like common sense to me. It would be utterly senseless to give a customer exactly one chance to name what he wants, only to throw him out the door if it's not available.

Ideally, the SA would have explained the possibilities (or impossibilities) of a special/custom order upfront. If I chose to further discuss, she then could have pulled out the book of swatches for me to browse. Whether or not they have a dark green pebble-grain calfskin, or some other hide I'd like, would then be answered in short enough time. Why this didn't happen is a little confounding to me, to be honest. From private conversations with knowledgeable people after starting my thread, I don't think it had anything to do with being a not-special-enough customer or leaving my secret, limited-edition H-decoder ring at home.

In all probability, the SA just wan't well-versed in the custom services offered by the company and didn't want to give that away. I didn't detect any ill will or bad faith. As I said on Styleforum, she was very pleasant, polite, and eager to please.

I noticed that John Lobb has been mentioned here a few times. I've only bought three pairs from the Madison Avenue shop (most recently, two years ago), but they still remember my name every time I drop-in and always offer to polish my shoes on the spot. Even if you're just there for shoelaces, they'll treat you like their number one customer. I urge you ladies to expect as much from where you shop, rather than feed the false notion you must earn the right to pay money for what you want.

Well, that's it for me. I just wanted to address a few things. Oh, and also: a breast wallet is a kind of wallet. You put it inside breast pocket of your jacket. There's really no better term for it. Surely, your boyfriends and husbands don't all just stuff things into the back pockets of their jeans.

I might as well laugh at "shoulder bag" or "tote" or "clutch."
 
I just love the way some of the guys (well OK, one in particular) 'come over' and start lecturing us about the luxury market business models, commodities, watches, bespoke and 'how the world really works' as if it's all news to us 'little women' :laugh:

Especially when 'the man who would be a bird' has theory that falls down from unsubstantiated generalities and burns bright with inaccuracies.
 
Foo,
You mistakenly think that Hermes is a bespoke shop - it's not; It's mainly a off the rack shop, with their bespoke leather goods offered to regulars only. If you go in and act as if you are in a bespoke shop, you guys just won't speak the same language.

I think this is Dana Thomas's fault. From her book:

"But generally, if you want to buy an Hermès bag, you.."

attachment.php


She gave the impression that anyone can waltz in there and order with their own specification.

Thanks to Amazon.com for the screenshot.
 

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Foo,
I'm female, make my own money and I wear bespoke suits, if that qualifies my statements here.(it was quite unnecessary to explain how bespoke works on this forum ;) ) You mistakenly think that Hermes is a bespoke shop - it's not; It's mainly a off the rack shop, with their bespoke leather goods offered to regulars only. If you go in and act as if you are in a bespoke shop, you guys just won't speak the same language.

i'll pick this occassionally.

ladies, i like the attitude in this place.

it's not unlikely, i'll become a regular here.
 
i'll pick this occassionally.

ladies, i like the attitude in this place.

it's not unlikely, i'll become a regular here.

That's just what we really need. An invasion of men with their sausages. :rolleyes:

:p

If you do want to stay, please play nice. Generally we don't like drama, nor all that arguing you and clint did a few posts ago. This type of thing gets threads closed. We do talk a lot about the "community spirit" of the forum, and all that. Don't spoil it for the rest of us who just want a place to look at pretty pictures.
 
I think this is Dana Thomas's fault. From her book:

"But generally, if you want to buy an Hermès bag, you.."

attachment.php


She gave the impression that anyone can waltz in there and order with their own specification.

Thanks to Amazon.com for the screenshot.

Allanrvj, thank you for the quote. That's a good book, and it should be read by anyone with an interest in this part of the luxury goods market.

Without getting into the main topic of this thread (which has definitely been an interesting read, if somewhat cringe-inducing at times on both sides), this was a point that should be made, because I am starting to see the quality issue being referenced in other threads, with some inaccuracy.

The comparison to LVMH is timely, if perhaps a bit offensive ;) to Hermes fans, especially considering the news of LVMH acquiring a now-20%+ stake in Hermes, which has been met with quite a lot of dismay and hand-wringing over the whole idea - the thought being that LVMH ownership would destroy Hermes, if not literally, then in pretty much every other way. Hermes is still a family-owned company (about 73% of the shares), and it is run quite differently - they take pride in the production process and in their traditions. Marketing and branding and getting their items into everyone's closet is truly not so much of an issue as it is elsewhere. Materials are not so much sourced (with necessary exceptions such as the Tuareg-produced silver goods) as they are wholly-owned whenever possible (as in the Hermes-owned alligator farm in, I believe, Florida, is it? And of course the purchases of John Lobb, Puiforcat, etc.)

They stand behind their products quite literally forever - the leather craftsman marks each item s/he has made with his/her own stamp, so that the item can be return to that craftsman, if and when necessary, for repairs, whether they be years or decades later. The leather goods can be refurbished and cleaned up or repaired, no matter how old the item or what was done to it (I recently had a part come off my three-year-old Kelly Wallet and it is being repaired for free; restitching and leather cleaning, which needed to be done anyway, will be $100. I expect it will look just about new when I get it back. Oh, and before anyone questions the quality and why it needed the repairs, know that I was really rough with the wallet. :bagslap:)

I just want some of the material quality issues clarified (not service or price or value), as people who are new here may not know that there is indeed a difference. *******f, you do seem to know a lot about this industry, and I welcome your comments, and if you or anyone else here thinks that I have stated something inaccurately then I apologize, I am just working from the best of my knowledge.
 
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