Do you think that's true of the Bellechasse in GM with the thicker handles? That's the one I'm considering but not if they will crack.
St Louis strap/handle cracking/breaking/wrinkling problems
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Do you think that's true of the Bellechasse in GM with the thicker handles? That's the one I'm considering but not if they will crack.
Thank you for starting this thread. Every so often I will get an itch for goyard. It is threads like this that snap me back to reality. Sorry for your frustration, but let us know what happens
I would call a boutique and ask. For me personally I'm not taking anymore chances. It is annoying I spent 1600 on a bag that cracked on every handle corner after three months of light use; however, my annoyance would be two fold had I spent close to 3000 on a bellechasse or sac hardy etc. lol. I'd rather buy a seasonal Chanel or Hermes tote or evelyne or even a BV. It's clear that it's hit or miss with goyard. I feel that if you spend that much on luxury you ought to get consistent quality. Unfortunately this does not appear to be the case. At the end of this week I'll be contacting goyard for an update on what will be done about my tote.
What bothers me is that even walmart crap lasts longer than goyard.
I call this the walmart test. Can whatever luxury good I buy last longer than what I can buy at walmart. If it fails, i don't buy. i also replace walmart with other stores like costco just for comparisons sake. you would be surprised at how many things fail this (albeit subjective) test.
I call this the walmart test. Can whatever luxury good I buy last longer than what I can buy at walmart. If it fails, i don't buy. i also replace walmart with other stores like costco just for comparisons sake. you would be surprised at how many things fail this (albeit subjective) test.
Aplogies for my abbreviation used: SLT = Saint Louis Tote. Just for totes, I have bellechasse GM, marie galante MM, Hardy GM, saint louis tote GM x 3. The only tote that I have experienced damage at handles is my old saint louis GM in black/tan which I have used extensively and mainly for grocery shopping. Voltaire is technically not a tote (as it cannot be worn over shoulder) but hand carry.
Many years ago, a fellow forum member had brought Saint Louis to a professional bag maker and it was concluded that due to the way they are stitched and material used, it makes the handles very easy prone to cracking. This is indeed puzzling that Goyard continue to adopt such handle's design on several of its other tote models. My recollection of models which use such design on their handles are saint louis, hardy, artois, anjou.
Despite the flaw of abovementioned, I am still a lover of Goyard as models such as ambassade, croisiere, boeing and of course, its signature trunks are exemplary design of good craftsmanship. Unfortunately, the recent surging popularity of the brand seem to have cause some QC issue esp for the mass produced bags and wallets.
I can't believe the company tries to justify these errors by saying "its a normal wear and tear."
That just seems unprofessional and quite frankly dumb.
When I used to have a LV neverfull and used it quite frequently for flights, I began to notice cracks on my handles after 3 months of consistent uses.
I went to the boutique to question the cracks on the leather and the SA just seemed down right embarrassed that there were cracks.
Even the store manager came out to apologize for the quality and they did everything to fix the problem at no charge.
How can you say "normal wear and tear" when you are selling dissatisfying products at a ridiculously marked up prices?
Seems like Goyard really doesn't care about expanding their clientele base which makes absolutely no sense...
That just seems unprofessional and quite frankly dumb.
When I used to have a LV neverfull and used it quite frequently for flights, I began to notice cracks on my handles after 3 months of consistent uses.
I went to the boutique to question the cracks on the leather and the SA just seemed down right embarrassed that there were cracks.
Even the store manager came out to apologize for the quality and they did everything to fix the problem at no charge.
How can you say "normal wear and tear" when you are selling dissatisfying products at a ridiculously marked up prices?
Seems like Goyard really doesn't care about expanding their clientele base which makes absolutely no sense...
You stated this quite well, alizhan. SLT and other bags using similar thin handle designs make them more prone to cracking and tearing. The stitching, glue, and glazing all play a role in affecting how the leather performs and holds up later. The St Louis tote and it's similarly thin handle designed brethens have never appealed to me, so I have managed to avoid potential issues. I know there are people who are upset and angry with how St Louis tote has not held up to expectations and how Goyard has not been as responsive to their complaints. I can certainly sympathize.
If you read up on Goyard, then you will get a sense that the owners prefer to maintain a sense of mystery and make their products difficult to obtain. They don't have an internet presence when it comes to purchasing merchandise, and there is nothing on the main website showing current available products. This tells me they could care less about expanding their clientele quickly. It is quite annoying, yet it appears to be on par with the French approach to work and business in general.
I must respectfully disagree that the uptick in customers wanting the slt has resulted in qc issues. As I recall, the slt has been quite popular for at least over a decade now and they have had qc issues regarding these bags for some time. I was told by an sa last year that goyard had resolved these issues with a new leather which is why I purchased it.
Everyone has different tastes and for you the these bags may not appeal to you. However, this bag also fits my weekend lifestyle and there are many women who also like this bag because of its carefree nature. I work in a stuffy law office all week and want a carefree casual bag on the weekend. When choosing this bag I also looked at the Voltaire and now wish I had gone with that one instead of the slt. Had the goyard sa been truthful about the slt I would have appreciated it and I would not be in the predicament I am now.
I also disagree that goyard makes their products difficult to obtain. While they don't have an internet presence, they have a us presence so one can easily call up a boutique and order an item. Indeed I have called on another occasion looking for an item that was discontinued.
It does seem to be the case that they don't care so much about their clientele based on my experience and those of others thus far on TPF. But, I don't think this is the way the French do business generally. Just look at LVMH and Richemont and Chanel. I have always experienced very good customer service from these boutiques and have only once had an issue with a slg which was immediately remedied by LV.
I live in an area where people are very discrete about their luxury and I rarely ever see goyard. People primarily carry Hermes, the non-logo LVs or BV. I think that says a lot.
Goyard is a privately run, family owned company and conducts their business that way, which is what I mean by the French approach. Richemont and LVMH are not privately held, and they run their business as any large multinational group should. Apple to oranges comparison here.
There is a reason why this forum is littered with constant questions about prices of models or if certain models are even still available. Goyard keeps the buyers in the dark unless you pick up the phone or email a boutique. Guess what, a lot of us in 2017 prefer to do research on the internet and avoid speaking to people unless we want to make a purchase. If there was a Goyard in every major city like there is with LV and Hermes, then I would agree that with the statement that Goyard is easy to obtain. However, that is not the current state of affairs.
Good luck with getting your issue resolved. I have nothing else to add to this thread. Regards.
There is a reason why this forum is littered with constant questions about prices of models or if certain models are even still available. Goyard keeps the buyers in the dark unless you pick up the phone or email a boutique. Guess what, a lot of us in 2017 prefer to do research on the internet and avoid speaking to people unless we want to make a purchase. If there was a Goyard in every major city like there is with LV and Hermes, then I would agree that with the statement that Goyard is easy to obtain. However, that is not the current state of affairs.
Good luck with getting your issue resolved. I have nothing else to add to this thread. Regards.
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Thank you for clarifying the point about how the French run their business. Yes, I am aware that lvmh and richemont are public but isn't Chanel privately owned as well? And while goyard's former owners tended to shroud the company in mystery and secrets, I don't think that is so much the case with the current owner who has opened multiple boutiques around the world and increased goyard's social media presence - just recently goyard joined instagram. https://www.bloomberg.com/news/arti...aker-for-the-truly-rich-seduces-luxury-giants.
Hermes, which I consider to be the pinnacle of French craftsmanship when it comes to luxury leather goods, sells many of its products online and also publishes its prices online. It's too bad that goyard hasn't taken the cue to do the same. With customers generally gravitating toward online shopping I think goyard makes a mistake by not being open and transparent. Even Chanel recognized the need to publish prices even though it does not yet sell most of its products online.
I agree it is annoying to have to pick up the phone to ask about prices, but because there aren't as many goyard aficionados as other lux brands the info on pricing has been sparse unfortunately. But, not knowing how much something costs is not the same as the availability of an item. A birkin or Kelly is difficult to obtain and there isn't an Hermes either in every city. Indeed there is just one in the DC.
That's just my two cents and thank you for yours.
Well after a month of waiting to hear back I decided to reach out to Goyard and ask about the status of my bag. They informed me they could repair the handles for 220 despite the fact that I had this bag for three months when I noticed cracking on every corner and had been duped into believing that Goyard had fixed its cracking handles problem. Yes this is very disappointing indeed. What i find especially disconcerting and troubling is they acknowledged to me that this is just the evolution of the bag. Here's a snippet of the email to me:
"the cracking on your straps of your St louis tote is not a quality issue but is in fact considered to be the evolution of wear from our creations due to the handcrafted and natural composition of such creations."
Yes read the words above again. This is indeed what they informed me. The bags are defective IMO. It is not normal for handles of a bag to crack in three months with light use. I am very disappointed in the poor customer service and quality of this bag. I say poor customer service because they refused to fix the bag free of charge or replace the bag.
Buyers beware if you are considering a Goyard St. Louis tote. They will hang you out to dry. You will be SOL. I do not intend to ever buy another Goyard ever again. I have never had issues with any of my other lux bags or dealt with such poor service.
I will be taking up this complaint through other avenues. Has anyone else been this disappointed? If so please post your experience. Thanks!
"the cracking on your straps of your St louis tote is not a quality issue but is in fact considered to be the evolution of wear from our creations due to the handcrafted and natural composition of such creations."
Yes read the words above again. This is indeed what they informed me. The bags are defective IMO. It is not normal for handles of a bag to crack in three months with light use. I am very disappointed in the poor customer service and quality of this bag. I say poor customer service because they refused to fix the bag free of charge or replace the bag.
Buyers beware if you are considering a Goyard St. Louis tote. They will hang you out to dry. You will be SOL. I do not intend to ever buy another Goyard ever again. I have never had issues with any of my other lux bags or dealt with such poor service.
I will be taking up this complaint through other avenues. Has anyone else been this disappointed? If so please post your experience. Thanks!
They actually called their defective product a "creation"? That's nuts!
I'm sorry that this happened to you--to spend a good amount of money and then to be told, basically, this is to be expected (and if this is true--why isn't this made known on the bag's label or someplace so extra care can be taken?).
Yes they did and I am guessing they don't put customers on notice because they don't think this is an issue. What they need to do is fix the design or stop selling the bag because it is an inherently defective design. I didn't know that the handles were still a problem until this happened because the sa told me that the issue had been resolved before I purchased the bag. It's only after I called the boutiques to complain that I learned that this is an ongoing issue. Go call any boutique. I called a few and was told that it's not the leather that is cracking. It is the glazing and that all bags crack. It is not the glazing on my bag as you can see. The leather has cracked and only with three months of light use. This bag is essentially useless to me now because I don't know how much longer it will last given how it's held up so far. In another three months will the cracks be half way through the handles? Who knows. It's a piece of junk. Lux junk. I see people complain about a dents on their Chanel bag or not as puffy quilts. That is nothing compared to a bag that will not hold up to casual use. It's pathetic and sad.
I skimmed through this thread, and it seems like you have tried your best at getting it resolved with the company itself. Hopefully you paid with a credit card, just call them up and they should resolve it for you.