I wouldn’t keep it. So sorry this happened to you.
Thank you appreciate it, I'm sorry it happened too

Exchange it!
Thank you I tried to in person and via phone but they didn't have any stock and weren't able to order another one for me

Have you tried to clean it off with a damp towel or a non-alcohol based baby wipe?
Thank you for the tip! No luck with the damp towel but will pick up some non-alcohol baby wipes tomorrow and give it a try.
I would ask for an exchange, especially since this is the first bag you've bought yourself! Congratulations by the way, that's a great achievement![]()
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Thank you so much appreciate it.


The “crease” on the logo is actually from the handles resting on it. You could give it time with the handles up, to see if it goes away. You can tie them up with a LV ribbon or bandeau.
Thank you! I was able to get rid of the creases the first time and they came back and I had no idea why. They went away again after I tied the handles up so thank you for the tip!
That sucks. There's nothing worse than expecting a fabulous co$tly bag, only to get one that somehow got marked up. I assume this was not from a boutique ? I'd call CS ASAP and have them find you a replacement sent overnight express. Offer to send photos. I hope they make it right.
I know right, I was so, so excited. I ordered online and picked up in store. Both stores I tried didn't have any in stock and they weren't able to place an order for me. CS also was unable to place an order and the most they could do was reach out to in stock stores to see if they could fulfill my request but none have been able to so far. It's been a stressful and deflating past week to say the least. They suggested to bring it in for repair so I guess we'll see what happens.