My SA kindly reserved me the OTG in biscuit/lemon and pink without me asking but I cancelled it as I want a GM.
I told her I was torn between the neverfull and the OTG GM in pastel sunrise and she said that I could order the neverfull. I said I wasn’t 100% and asked if I could order the OTG. She said no, it’s not available.
In that case I said, I’ll order the neverfull and she said no, don’t, you have to be 100% convinced at that price, the OTG will be available soon. Which I thought was pretty good service and impressive. She wasn’t just trying to make the sale.