Since I purchased the bag I have worn it daily. I've taken the bag with me while shopping, carrying heavy items up and down several flights of stairs and I have not been delicate with the bag. I mean I do not try to damage any of my personal items. After being very active and taking this bag with me daily, I have not had any issues with it at all. I don't see the bag as being delicate at all, but that's just in my experience with it.
The only issue is the extra long strap, but I think it has helped avoid damage, as I wear the bag as a crossbody to the back of my body while carrying several heavy bags/ items.