Hi ladies-
I need help from the more experienced ebay sellers here. I had an item sell on ebay last Friday morning. In my payment instructions I asked the winning bidder to please contact me within 3 days to verify address and payment and to complete payment within 7 days. I have yet to hear from the winner at all. I did send a separate congratulations message through ebay (in addition to the invoice) and then yesterday I sent an email to the winner (in case she had not logged into ebay for some reason). I know that 7 days haven't passed yet, but what should I do next. I assume I need to wait til Friday to file a non-paying bidder, but is there anything else I should do sooner so that I can show ebay that I have attempted to complete the sale on my end. Also, I did have other bidders, so what is the procedure for offering the next highest bidder a second chance offer? Does ebay decide when I can do this or can I do it once 7 days pass? Also, what do I do about feedback?
Sorry for all the questions, but I don't use ebay often.
thanks in advance
I need help from the more experienced ebay sellers here. I had an item sell on ebay last Friday morning. In my payment instructions I asked the winning bidder to please contact me within 3 days to verify address and payment and to complete payment within 7 days. I have yet to hear from the winner at all. I did send a separate congratulations message through ebay (in addition to the invoice) and then yesterday I sent an email to the winner (in case she had not logged into ebay for some reason). I know that 7 days haven't passed yet, but what should I do next. I assume I need to wait til Friday to file a non-paying bidder, but is there anything else I should do sooner so that I can show ebay that I have attempted to complete the sale on my end. Also, I did have other bidders, so what is the procedure for offering the next highest bidder a second chance offer? Does ebay decide when I can do this or can I do it once 7 days pass? Also, what do I do about feedback?
Sorry for all the questions, but I don't use ebay often.
thanks in advance