SO - do you have to accept it if you aren't 100% sure about the piece?

[Phoenix123]

Hopefully your SA will do the right thing by you since you are clearly valuable customer.

It sounds beautiful and my guess is only you will know that it doesn’t perfectly match your bracelet. But if you don’t like the look together that is what matters

Honestly so many of us would love the grey MOP and the magic is my favorite pendant style! Crazy for the SA not to put it on the floor. So short sighted to make you go through this instead of taking care of you by slowing another order AND making another customer happy in scoring an SO grey MOP!

It is completely short-sighed of them. It really baffles me.

Anyway, I am going to inspect it again today and make my final decision. We shall see. Will keep you all posted.

 

[Phoenix123]

So, I went to see the pendant today. I was *this* close to taking it. I deliberately left my CC and cash at home, so I wouldn't be tempted. What helped me to make my final decision was this beautiful and incredibly helpful tPFer (you know who you are), who helped me take some videos as well as lend me a listening ear. My gut also tells me this is not what I really love and you should buy what you love, especially at VCA.

 

[kewave]

Sorry to hear it’s not love at first sight after such a long wait. Does that mean the SA/VCA has agreed to refund your deposit?

 

[Phoenix123]

Sorry to hear it’s not love at first sight after such a long wait. Does that mean the SA/VCA has agreed to refund your deposit?

I don't know yet. Unlikely they will refund. It's more likely that they'll let me use it towards another purchase, which I would be totally ok with. I'd not be ok with forfeiting it.

 

[showgratitude]

So I placed a SO of a grey MOP Magic pendant. I put down a 30% deposit a few months back. It's now arrived and while it's incredibly gorgeous (highly iridescent, super lively), I don't LOVE it! I like it very much, but am not in love with it. It has a lot of greens, which I specified when I placed the order that I didn't want. Now, the SA says that they said they couldn't guarantee that - I've yet to go through my texts with the SA to see what was said. I also need to dig up the order form/ receipt given to me when I paid the 30% deposit, and see what it says. I also told my SA that I wanted it to match the grey MOP Magic motif in my Magic bracelet, which it doesn't. The pendant also flashes a lot of pinks & some purples (like an oil spill), whereas my Magic motif flashes a lot of yellows and oranges in addition to pinks but no purples (so it's more like a sunset).

So my Q now is: am I obliged to accept it and pay the remaining 70% or can I refuse it and use the 30% towards something else? Or do I stand to lose the 30% deposit if I walk away?

Appreciate any insight.

Ask if they can sell that grey MOP magic pendant to someone else while you get your deposit back or put it towards something you really love. Look for the receipt given to you when you paid the deposit. Does it say that your deposit will be forfeited should you change your mind? If you cannot find it clearly indicated there, ask for a copy of the contract/agreement/policy that you signed stating such. If she can't provide you with one, then talk to the Manager about it---you are supposed to be able to get your money back or put it towards something you really love.

 

[Phoenix123]

Ask if they can sell that grey MOP magic pendant to someone else while you get your deposit back or put it towards something you really love. Look for the receipt given to you when you paid the deposit. Does it say that your deposit will be forfeited should you change your mind? If you cannot find it clearly indicated there, ask for a copy of the contract/agreement/policy that you signed stating such. If she can't provide you with one, then talk to the Manager about it---you are supposed to be able to get your money back or put it towards something you really love.

Thanks for your input.

I *finally* found the receipt, lol. I should not lose the deposit.

 

[lynne_ross]

Thanks for your input.

I *finally* found the receipt, lol. I should not lose the deposit.

That is great news.

 

[Alena21]

That is great news.

Great!
The SAs in Singapore are a bit rigid and unacommodating I find.

 

[Phoenix123]

Lol. I've done a 180 degree turn!!

Presenting my new Magic grey MOP pendant. Thank you to the lovely tPFer who took the best/ better pics shown herein.

(Earrings are not mine...yet).

 

[Stardust Andromeda]

So glad you love it! Now, I want it too!

 

[baghagg]

Congratulations on such a magnificent piece! I can't imagine walking away from it - it's perfect in every way!!!

 

[Phoenix123]

So glad you love it! Now, I want it too!

Thank you for letting me talk your ear off, and for all your help. xx

 

[Phoenix123]

Congratulations on such a magnificent piece! I can't imagine walking away from it - it's perfect in every way!!!

Thank you.

 

[hopiko]

Lol. I've done a 180 degree turn!!

Presenting my new Magic grey MOP pendant. Thank you to the lovely tPFer who took the best/ better pics shown herein.

(Earrings are not mine...yet).

Stunning!! Congrats! Now on to the earrings...they look gorgeous on you!

 

[gagabag]

They all look great on you! Glad you kept it! Now the earrings next! Lol!