Hi all,
I'm having a problem with a relatively recent SNAD case on ebay, please help out.
I have recently purchased a bag on ebay that was improperly packaged and arrived damaged. The box was completely damaged in the transport (squashed and ripped open). The bag was made with wire body that was bent out of shape and few details that were soldered on the metal frame were torn in the transport.
I took photos and filed SNAD case. The seller did not respond to my messages in writing, but just refunded a whole purchase price.
When I tried to print the shipping label, I would be redirected to the page where it stated that return is complete and would not generate any label.
I assumed that because the bag was damaged, the seller did not want it back (in retrospect, I should have contacted her, but as she did not reply to case messages either, I did not bother). I threw away damaged item.
Ten days have passed and I have received a message in which she is asking where is her item. What should I do? On one hand she should get either the bag or the money back, on the other hand I could not generate the return label and follow the standard ebay return procedure. In this scenario, someone will be out of money and (damaged) item and I'm not sure who should that person be - me or her? I'm both buying and selling on ebay for quite a long time and this is the first time I'm in this situation.
Any advice is appreciated.
I'm having a problem with a relatively recent SNAD case on ebay, please help out.
I have recently purchased a bag on ebay that was improperly packaged and arrived damaged. The box was completely damaged in the transport (squashed and ripped open). The bag was made with wire body that was bent out of shape and few details that were soldered on the metal frame were torn in the transport.
I took photos and filed SNAD case. The seller did not respond to my messages in writing, but just refunded a whole purchase price.
When I tried to print the shipping label, I would be redirected to the page where it stated that return is complete and would not generate any label.
I assumed that because the bag was damaged, the seller did not want it back (in retrospect, I should have contacted her, but as she did not reply to case messages either, I did not bother). I threw away damaged item.
Ten days have passed and I have received a message in which she is asking where is her item. What should I do? On one hand she should get either the bag or the money back, on the other hand I could not generate the return label and follow the standard ebay return procedure. In this scenario, someone will be out of money and (damaged) item and I'm not sure who should that person be - me or her? I'm both buying and selling on ebay for quite a long time and this is the first time I'm in this situation.
Any advice is appreciated.