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#5,732
frenziedhandbag said:
Bring back to LC and see whether a repair is possible? Perhaps it is an unfortunate one off incident that you received a defective one? I am sorry it happened though. [emoji21]
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EGBDF said:
Yes, see if you can get it repaired. This is not good-I have seen a few other pictures on the forum of these cracked snaps.
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Cosmopolitan said:
So sorry to see this. As @EGBDF mentioned, several other members have posted about the same problem. I hope LC will repair it.
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hitt said:
Keeping my fingers cross that they will repair it! Please keep us updated on the situation.
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honeybunny07 said:
Ouch.. so sorry about that..
I rarely used it, but that shouldn't happen!
Hope you can fix it at LC store
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sunshinesash said:
repaired??? more like replaced!!! LC has great customer service...I would be shocked if they didn't offer to replace this mishap ASAP. I trust LC quality so much and would be absolutely floored if this happened to any of my bags.
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Ladies, LC took in my Neo Fantaisie today to have the snap button replaced. They said they need 1-2 weeks to do it. The replacement will be free - I thought it's because my bag is still new but when I was looking at the docket they gave me, I noticed it said that the replacement is FOC as there's a lifetime warranty for the snap button! YAY!!!
 
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#5,733
SmokieDragon said:
Ladies, LC took in my Neo Fantaisie today to have the snap button replaced. They said they need 1-2 weeks to do it. The replacement will be free - I thought it's because my bag is still new but when I was looking at the docket they gave me, I noticed it said that the replacement is FOC as there's a lifetime guarantee for the snap button! YAY!!!
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amazing news!!! LC FTW. I always, always, always can count on their customer service and this is great news for anyone who encounters a snap issue in the future! Thanks for sharing :)
 
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#5,735
SmokieDragon said:
Ladies, LC took in my Neo Fantaisie today to have the snap button replaced. They said they need 1-2 weeks to do it. The replacement will be free - I thought it's because my bag is still new but when I was looking at the docket they gave me, I noticed it said that the replacement is FOC as there's a lifetime warranty for the snap button! YAY!!!
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Glad it all worked out! Yay!
 
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#5,744
My orange Veau Foulonne arrived. I was expecting the small tote but it turns out to be the MINI! I didn't realize they had one in this size!! I don't hate it. This is one of the downsides to purchasing items online, your eyes deceive you because it is hard to picture the dimensions with close up photos of the bag.
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#5,745
hitt said:
My orange Veau Foulonne arrived. I was expecting the small tote but it turns out to be the MINI! I didn't realize they had one in this size!!
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One of my favourites! It looks small but packs a ton! I almost always need to have a long ruler with me when I purchase online. Sometimes, I even make a paper model of it if I had never seen the item irl. Just to visualise the size.
 
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