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I managed to get my hands on the coin cardholder in apple green and it's beautiful, but unfortunately not perfect. What I'm wondering is if you guys find this wrinkle/crease in the leather acceptable on quite an expensive SLG? Or is this usual for Loewe leather goods? (It's my first piece.)

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While I understand leather can have imperfections, it's a deep deeeeep wrinkle. It's actually better in photos than irl. Even if you lightly press on that corner the back of it will crease heavily, whereas the front is absolutely fine. I am a fairly fussy person (as you can tell :P), and tbh in any other circumstance I would probably exchange this. But since that's seemly not an option due the the severely limited stock... should I just suck it up, keep it, and try to love it?

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Actually a better question would be, has anyone had experiences with wrinkle/creases in Loewe leather and what would be the best way to smooth it out? I don't have many leather SLGs so please let me know if there's a way to make it less obvious! It's kinda taking the magic out of it... almost as much as the flubbed online launch :-s TIA! :heart:
It's a really pretty cardholder, but honestly, I would exchange it. The leather looks a bit tired already, but worst of all, I'm not sure if it's my eyes playing tricks on me, but in picture 3, it looks like the card slots are crooked. They go downward. No?
 
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There are still some Totoro slg items available in Tokyo! As a hail mary/last ditch attempt I asked a friend who is in Tokyo currently and they were able to go to the store today and pick up the blue cardholder and heel bag!! They said there were still items left because the store wasn't a standalone Loewe store, so it probably gets less foottraffic. Feeling so lucky!! I really wasn't expecting to be able to get anything from this collab, especially since this is my first Loewe purchase and I didn't have a SA contact. The packaging is adorable, too! Now I just have to try to be patient and wait for my friend to bring it back.

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Wow that blue cardholder is absolutely stunning! That was the only item I wanted from this collection and every single boutique that I called was sold out on the 8th! Interesting that Tokyo had stock! I hope you get your goodies soon!
 
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Wow that blue cardholder is absolutely stunning! That was the only item I wanted from this collection and every single boutique that I called was sold out on the 8th! Interesting that Tokyo had stock! I hope you get your goodies soon!

Thank you!! My friend said she already saw some listings for the blue cardholder in brand new condition and original packaging at a smallish markup (~$60) on some Japanese online marketplaces, so I bet some of these items will slowly start to pop up on the US resale market as well.
 
This looks more like a storage issue to me rather than a leather imperfection, like it has been folded at some point. You can ask about exchanging but it is going to be difficult...This kind of leather can be soft but it is resilient. You could try to put something over it (not hard or heavy) or see if it smoothens over time with the cards inside.

I got this message today:

We wanted to say thank you for your recent purchase and congratulations on being one of the lucky few to get hold of a piece from the LOEWE x My Neighbor Totoro collection!

We are working hard to fulfill your order as quickly as possible, however please note that there may be delays due to exceptionally high demand and local Covid restrictions affecting deliveries.


I think they really have been overwhelmed by the response...
I managed to grab the basket bag on pre access the day before launch but haven’t received the email stating they are processing my order... :( hoping they won’t cancel it.
 
It's a really pretty cardholder, but honestly, I would exchange it. The leather looks a bit tired already, but worst of all, I'm not sure if it's my eyes playing tricks on me, but in picture 3, it looks like the card slots are crooked. They go downward. No?

Yeah it does look a little crooked but I think it's a bit of an optical illusion, I don't have a ruler but using some cards it seems to be straight LOL, least of my concerns with this cardholder I guess!

But brief update I did go to the store and they basically told me that it would be impossible to exchange since they don't consider it a fault, if by some miracle another piece did come in I wouldn't be allowed to exchange for the same piece? Idk if that's the usual policy or if they're just saying it (nicely) to get me to shut up about it, but yeah all hopes dashed to get a better one sadly :sad:

The SA did mention that the crease will appear on all of the coin cardholders over time, and showed me some on display.

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That's having to actually press on the leather to see the crease tho... but yes it is already appearing on the caramel cardholder even without any pressure. However I don't think it's meant to appear so deep without major use... anyone with the coin cardholder let me know if that's the case!

Mine hasn't really improved the last couple of days with cards inserted but I'll definitely give it some more time... the leather itself is a lot softer than the ones on display so I'm pretty sure the crease is here to stay. Oh well! Not much I can do about it I suppose :noworry: the only two choices are to keep it, or to exchange it for something else/store credit.

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Was lucky enough to get a Totoro mini puzzle in store last Friday! This is my first Loewe bag and I couldn’t be happier. Hope those still searching manage to somehow track one down!!

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So cute! I was able to buy this online on the pre-launch. Hopefully they won’t cancel my order - my card’s already been charged so here’s hoping! Your photos are getting me really excited to receive mine!
 
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My first youtube vid on the collection! I was so nervous making it and even said I'm 47 (in fact, more like 74 hahahah)!



Thank you very much for the video! It was very helpful seeing the closeups of all the lovely details and the mod shots :tup: I was lucky to order online prelaunch and also got the mini puzzle and mini hammock. I was having second thoughts about the hammock but now I can’t wait to get it seeing how cute it is in your video!
 
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