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#3,857
mi.kay said:
this is really disappointing! I would return it too sadly, and hopefully get an exchange
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I brought it to my local Nordstrom and they were horrified at the condition. They said the online shipping dept is not the greatest compared to the in store service. They called another store that carries Loewe and the SA picked out one that is perfect and shipped it out today. The service was lovely but I am still shocked this was ever sent out
 
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#3,860
Greentea said:
I brought it to my local Nordstrom and they were horrified at the condition. They said the online shipping dept is not the greatest compared to the in store service. They called another store that carries Loewe and the SA picked out one that is perfect and shipped it out today. The service was lovely but I am still shocked this was ever sent out
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That's great that you were able to get an exchange at your local boutique.
I bought mine from Mytheresa (see post #3843, page 257) and am not happy with the quality too, but they are not allowing for an exchange.
This is their reply:
"Our first solution will be to repair the item and restore it to its original condition. If a repair isn’t possible, you’ll be able to choose between a repair of the product by the brand itself, or a refund of the item cost. An exchange is unfortunately not an option".

Not happy because I'm not sure how they're able to repair the glazing/excess glue.
Also don't want a refund, because i've paid almost 200euros of import taxes to customs which cannot be claimed.
Oh well. It's not the end of the world, it's just a little disappointing because i've wanted this bag for so long and finally purchased it with my hard-earned money.
 
#3,865
mi.kay said:
That's great that you were able to get an exchange at your local boutique.
I bought mine from Mytheresa (see post #3843, page 257) and am not happy with the quality too, but they are not allowing for an exchange.
This is their reply:
"Our first solution will be to repair the item and restore it to its original condition. If a repair isn’t possible, you’ll be able to choose between a repair of the product by the brand itself, or a refund of the item cost. An exchange is unfortunately not an option".

Not happy because I'm not sure how they're able to repair the glazing/excess glue.
Also don't want a refund, because i've paid almost 200euros of import taxes to customs which cannot be claimed.
Oh well. It's not the end of the world, it's just a little disappointing because i've wanted this bag for so long and finally purchased it with my hard-earned money.
Click to expand...
That sucks. Thanks for sharing your experience with shopping from overseas. I will think twice before order from mytheresa now since I’m in the states. Please keep us updated on how the repair went.
 
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#3,867
Bunny_in_Love said:
Please welcome on board, Cushion in Small with a fancy sanitizer hanger [emoji85]

View attachment 4737194
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Hiiii! I’m so excited to see your post! I couldn’t find any reviews on this bag!! I bought this bag today at Nordstrom and I was intending to use it as a work bag but now I’m not too sure if I should keep it or not. I’m a bit worried about the bag not having any feet on the bottom.. How is yours holding up?? Would love to know any comments you have regarding this bag xoxo
 
#3,868
I just bought a Loewe Heritage Tote on Ebay for a why-not-take-a-chance-on-it price ($31). (The shipping was $38.) It looks like it's all in one piece, but the leather is clearly worn and dry. I'm wondering if anyone has any recommendations for conditioners that would improve things. I'd be grateful for any advice!s-l64-6.jpgs-l64-1.jpgs-l64.jpgs-l64-5.jpg
 
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#3,870
mi.kay said:
That's great that you were able to get an exchange at your local boutique.
I bought mine from Mytheresa (see post #3843, page 257) and am not happy with the quality too, but they are not allowing for an exchange.
This is their reply:
"Our first solution will be to repair the item and restore it to its original condition. If a repair isn’t possible, you’ll be able to choose between a repair of the product by the brand itself, or a refund of the item cost. An exchange is unfortunately not an option".

Not happy because I'm not sure how they're able to repair the glazing/excess glue.
Also don't want a refund, because i've paid almost 200euros of import taxes to customs which cannot be claimed.
Oh well. It's not the end of the world, it's just a little disappointing because i've wanted this bag for so long and finally purchased it with my hard-earned money.
Click to expand...
That’s so frustrating! Kind of negates the discount when it’s so much trouble and not perfect :(
 
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