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Been eyeing the Puzzle bag since 2017 but never purchased it because of the price tag. Only feeling the regret when Loewe increases their price every year after.

Finally decided that enough is enough. Enough of 2020 and all the **** I've put up with this year. Hopped onto Mytheresa and purchased the Puzzle Bag in Small, Smooth Tan leather.
VAT free as I live in non-EU country. After the import taxes, I saved approximately USD420 compared to buying it in the local boutique.

This brown is such a perfect shade on a bag. I love it so much already! It's my new favourite bag.
It's so pretty. I'm deciding between this color and black.
 
<GLAZING ISSUES and MANUFACTURING DEFECT>

I just posted 3 days ago upon receiving a brand new Loewe Small Puzzle from Mytheresa. I was so happy. Initial inspection of the bag was okay, didn't see any problems with it, I am only human and I don't like to pick on small errors.

3 days of light usage later, I am horrified to see the glazing on the shoulder strap has peeled off terribly. It actually looks tattered!
And to my horror, I also noticed that on the front of the bag, there is some excess glue that wasn't cleaned up by their craftsmen. It looks like BOOGER. I am so disappointed with the quality of this particular Loewe bag, after hearing so much good reviews on youtube about the quality.

We can all agree that Loewe bags aren't exactly cheap.

I have since contacted Mytheresa requesting for an exchange even though I have already cut off the return tag (cries) and don't fit the exchange condition. But this is so unacceptable especially with the excess glue which is a manufacturing defect. And I worry that I have to pay import duty/custom taxes again for the exchange item!

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Sorry to hear that mi.kay. I have the medium bag about three days ago as well, bought directly from the boutique, and after seeing your photos I immediately checked mine. Although didn't see any crackings or glue I did notice on one of the corners the inner leather is not precisely cut and it is peeking through (see photo attached)...I'm not sure if this is worse than a BOOGER LOL! Anyhow, I don't really mind it, I understand with everything's handmade there bounds to be a few imperfections, but you are also right that the bag is not exactly cheap, so better quality control should definitely be in place.

I hope you can get your refund or replacement bag.

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Sorry to hear that mi.kay. I have the medium bag about three days ago as well, bought directly from the boutique, and after seeing your photos I immediately checked mine. Although didn't see any crackings or glue I did notice on one of the corners the inner leather is not precisely cut and it is peeking through (see photo attached)...I'm not sure if this is worse than a BOOGER LOL! Anyhow, I don't really mind it, I understand with everything's handmade there bounds to be a few imperfections, but you are also right that the bag is not exactly cheap, so better quality control should definitely be in place.

I hope you can get your refund or replacement bag.

View attachment 4932528

Thank you, I hope I will get my exchange too. Your leather looks a lot smoother than mine actually, even though they're both called the smooth leather in tan
 
<GLAZING ISSUES and MANUFACTURING DEFECT>

I just posted 3 days ago upon receiving a brand new Loewe Small Puzzle from Mytheresa. I was so happy. Initial inspection of the bag was okay, didn't see any problems with it, I am only human and I don't like to pick on small errors.

3 days of light usage later, I am horrified to see the glazing on the shoulder strap has peeled off terribly. It actually looks tattered!
And to my horror, I also noticed that on the front of the bag, there is some excess glue that wasn't cleaned up by their craftsmen. It looks like BOOGER. I am so disappointed with the quality of this particular Loewe bag, after hearing so much good reviews on youtube about the quality.

We can all agree that Loewe bags aren't exactly cheap.

I have since contacted Mytheresa requesting for an exchange even though I have already cut off the return tag (cries) and don't fit the exchange condition. But this is so unacceptable especially with the excess glue which is a manufacturing defect. And I worry that I have to pay import duty/custom taxes again for the exchange item!

I have the same glazing issue on my 2020 tan puzzle especially near the zippers, though to a lesser extent...personally it doesn't bother me too much but it is rather annoying on $2k bag. I have a 2016 pre-loved stone blue puzzle that doesn't have these glazing issues at all.
 
I have my mother’s Flamenco from the early 90s. It is light blue and green (photos are here somewhere). It has got quite a bit of use over the years and it looks absolutely perfect.

I cannot say for the modern Flamenco. I have the mini clutch but have not worn it anymore. The leather is not as soft as in the vintage Flamenco, but only time will tell.
thank you !
 
Bought these a few months ago but finally sharing here... :P

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I knew of Loewe and loved their leather - the first bag I came across was the OG Amazona; the leather was so supple. I next tried the Barcelona on in Paris a few years ago. Loved the quality and craftsmanship but none of the styles really grabbed me.

Came across the Loewe mini drawstring hammock at a Nordstrom Rack... This was the first time I'd seen it with a drawstring instead of a zip (which was a little too much hardware for my style) and the first time I'd seen the De Morgan collection in person. The colors were so complimentary! It was severely discounted ($800!) because it was missing the dust bag and the strap (apparently stolen from the big Nordstrom :annoyed:. I was worried about how small it was and ended up going back twice before deciding to snap it up. I bought an acrylic handle/strap from Amazon in a color I thought would work well, and... voila! I figured that with Fendi and Dior selling this "change out your straps" idea, no one would notice/care.

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After having the mini for a little while, I realized I also needed (i.e. wanted) a bigger one. I went for the medium and wanted a less commonly seen color but something still neutral. Sak's was the only store that had them in stock on the floor for me to try on in a mirror, and consequently, the only ones who had them in a beautiful sage color. I went back twice again to look and was approached by a sales associate the second time - I initially said I didn't have any questions and thank you, but at the last minute asked if the floor model was the only one they had. She checked the computer and it turned out that it was indeed the last one... the last one across all their stores! I asked if there was any discount because it had been the floor model and she scanned the tag... and was as surprised as me to find out it was 50% off! She said she thought it was because the color was not as popular and was being discontinued. I can't think of a better example of bag kismet! :angel::heart: Love them both.

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Just wanted to post this and see if it’s happened to anyone else? I have wanted a black Puzzle for 2 years and my husband surprised me with one for Christmas. He bought it on Nordstrom online. Look at the glazing on both sides of the bottom of the bag! So sad. I will of course have them order another for me but this is brand new! How did it pass quality control?
 

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Just wanted to post this and see if it’s happened to anyone else? I have wanted a black Puzzle for 2 years and my husband surprised me with one for Christmas. He bought it on Nordstrom online. Look at the glazing on both sides of the bottom of the bag! So sad. I will of course have them order another for me but this is brand new! How did it pass quality control?
Looks like it could’ve been damaged post production. I’d be totally disappointed as well.
 
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Just wanted to post this and see if it’s happened to anyone else? I have wanted a black Puzzle for 2 years and my husband surprised me with one for Christmas. He bought it on Nordstrom online. Look at the glazing on both sides of the bottom of the bag! So sad. I will of course have them order another for me but this is brand new! How did it pass quality control?

this is really disappointing! I would return it too sadly, and hopefully get an exchange
 
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