Following up on the defect on my
Loewe Small Puzzle Bag, and the disappointment with Mytheresa, I managed to request for an exchange with Loewe itself.
Loewe's customer service was excellent, they replied me quickly and was very responsive. They offered me an exchange with the local Loewe boutique.
There were only two small puzzle in smooth tan leather for me to choose, and both had imperfections.
It was about choosing the bag that has a imperfection I could settle with. I'm quite upset with the quality of Loewe bags given the staggering price.
1 had great leather and stitching, but the logo was very poorly stamped, the logo was not painted finely and looked really thick and rough. (I do not have a photo of it).
The one that I chose has a stitching that was missed. I end up only choosing this because it was the least obvious flaw compared to the rest.
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And let's not forget the reason I brought my previous bag in for an exchange because it had excess glue that cannot be removed:
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Overall quite upset with Loewe quality, even though I had such high expectations of this brand from all the YouTube videos I've watched, or maybe I'm just unlucky.
Might just be my first and last Loewe bag.