Seriously not happy with my SA right now!

msbroberts

msbroberts

Member
Aug 11, 2006
475
1
#1
Ok, I usually love my SA...was just singing her praises last night....well, I wanted to go into today and get my name down on some lists (groom, etc) and just check out the 'book' with the upcoming releases and start think about what my DH should get me for my birthday....but she's on vacation....

No, that's not why I am not happy...lol...

I was down for a certain item, that was delayed coming in...she sent me a card on July 14, saying I was first on the list and she would call me as soon as it came it.

After I hung up, I got to thinking, surely that came in by now, so I call back. SA says oh, yeah those came in...a couple of weeks ago and sold out. :hysteric:

She gets a manager who is trying to hunt one down, but I don't have a good feeling.:crybaby:

Not a happy camper! :rant: :censor: :mad:

Ok, I know it's a small problem in the scope of things...still can't help but be disappointed!
 
#2
I hope that they are able to do something about the situation. That is horrible that you were promised to be notified and your SA didnt follow through!
 
#5
yeah, a similar thing happened to me, last summer I was planning to get my BH, I call my SA (at least the one I use to frequent the most) on like a Thursday saying I'd be up Tuesday to pick one up, could they take my cc or make sure one will be there or whatever, she said it would be no problem they have a lot....I said are you sure, I'm traveling a long ways, this is my only opportunity to get up there (I was in the area for work, etc.) anyway, I call her the day before to firm up and she said there's none left....I was MAD, she found me one at another location not too far away but I was angry....I can imagine how you feel, sometimes makes me want to just use eluxury all the time.......
 
#10
OK, well I hope everyone doesn't think I am silly, wasn't a bag, but the antigua brown towel. I didn't want to jinx it by naming it.

Anyway, it's on it's way from NY, they are sending it fed ex (free shipping, for the problems). It may be one of the last 2 available in the US. The computer showed 6 available, but when the SA started calling there were 3 on hold at Rodeo, and one going from another CA store to Rodeo when she got this one in NY, so it was very close.

Anyway, likw I said...maybe silly to het worked up over a towel...but I so wanted it to match my antigua brown GM, and charm mules and pouchette cles. I love the Antigua brown, because it goes so well with mono too.

The towel will soon be in this picture :smile:

charm.jpg
 
#13
Congratulations on the Antigua towel! I think it will look gorgeous with the rest of your collection. As for your SA, perhaps give her a chance to explain? Next time you see her maybe you can tell her the story of how you got the towel and see if she apologizes or says anything. Then you can make your judgment from there.
 
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