Oh my GOODNESS. This is just saddening. I'm so sorry you've gone through this. Is there anyway you can take it to a Chanel boutique and see what they can do?
Sent my Chanel to Rago Brothers for repair. They might have lost it???
- Thread starter heidipipkin
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Sorry to hear of the ordeal that you have been put through. I sent a ferragamo bag to them as well and they refinished the bag. To my surprise I was also able to see the brushstrokes as in your picture. I hope that they are able to fix their mistake and am sorry as I know how much these bags are cared for and one simple careless individual ruins them.
I didn't know that. I will indeed call them tomorrow. Thank you so much for letting me know.
Thanks everybody for your concerns. I do feel some comfort knowing I am not alone.
@):-I will definitely keep this thread updated just for future references in case anyone else who is unfortunate enough to run into the same situation.
Completely unacceptable!! They refurbished two of my Chanel bags before. One came out great, but my jumbo that they redyed, when I opened and closed the flap, it was stiff as a board and I heard crunching! They also left wrinkles on the bottom of my bag 
I was fortunate enough to sell it, but I will never again send them one of my bags. I was just recently asking the forum if they have had better luck going straight to the Chanel boutiques for repair.
I was fortunate enough to sell it, but I will never again send them one of my bags. I was just recently asking the forum if they have had better luck going straight to the Chanel boutiques for repair.
So so so so so sorry!!! Sending good vibrations your way! Hope it works out!!!!!🙏🙏🙏🙏
So, when you call tomorrow, record your conversation. If they are terrible to you, make sure your not nasty back and see how it goes. Every single time you speak to them, record it. If their customer service proves awful again and no resolution, your best bet may be small claims court. You have before and after photos, you can print off your thread you typed on TPF (just more info), and you will have your recordings. Also, do they email? You may want to consider putting this in writing showing them the photos of after. Don't give them the before unless they ask and make sure to watermark so they can't say they were their photos they took before sending out to you. I am hoping you won't have to go to court but damn, if you have to do it. Don't let them walk all over you-this is a blatent example of someone's poor workmanship and neglect for not taking responsibility! As a professional company, they shouldn't have kept saying they couldn't find your bag. Instead, they should have said their employee messed up on your bag and then reimburse you for a new one. End of story for a professional company. That may not be what your working with here. If they are a professional company, they will settle with you and try to make you happy, as you have the proof (a manager doesn't approve the work before sending to a client?!?!) Please update us on what happens.
oh wow, that is awful, for them to send you back the bag in worse condition and with such visible damage. i would be extremely upset and not for one minute pay that bill or not demand additional repairs, a new bag, or something else that would satisfy you. that is beyond unacceptable. they shouldn't be charging a thing and should be compensating you for any more repairs if you take it elsewhere. the only loophole would be if they have a contract stating that the bag could get damaged and you waive rights by signing that. i sent them a bag and they are working on it now - i also took many before shots. i am so sorry about your bag, but you should make them come good for their shoddy workmanship. and please take the time to write a review about them online and in places where others can see it. many people use yelp or other review sites to find these types of repair services and i only went to them because they had glowing reviews. people should post negative experiences too to help others.
CATEYES, I appreciate your posts very much. Virtual hug lol.
I will definitely follow your lead when I contact them as I am not any good with this type of situation on my own. Can't find their email contact anywhere, so just phone calls for now. Only if tomorrow comes faster so I can call them, quit wondering and hopefully find a solution.
Oh, so glad to hear you took pictures before sending it off. Let's hope they won't be necessary.
As for the repair bill, already paid for as they took payment info before the bag was even repaired. I can make a claim with the credit card company but that's not the point. I highly doubt they will buy me another bag, and as far as I know, those deep cuts are impossible to fix unless being sawn or glued which will look ridiculously tacky. I am being pessimistic due to my previous experience with their customer service. They tend to give empty promises and led me on for weeks and weeks, and that was only for shipping. Oh, I don't know. I'll have to wait and see what they'll say tomorrow.
I feel horrible this happened to you. They had no business even touching your bag if they didn't know how to do this correctly and professionaly. I will be thinking about you tomorrow. You have enough to worry about with moving, that's stressful too. Sending you good vibes my friend.
