**Selling/consigning** with Fashionphile

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#122
BAGBABY23 said:
Since when have you started paying the ebay and paypal fees? Will you refund those fees that you have charged previously? I have sold a lot with you last year and this year you even have just sent me a check a month ago with the ebay and paypal fees deducted out of my check. Please explain. Also there is a website called yogiscloset and they even pay for the shipping of the bags to get to them as well as not charging any ebay or paypal fees. Are you willing to do this as well?
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BagBaby23,

I was just writing a response to your earlier thread- but will respond to this one as well while I'm at it.

First off, I felt really bad when I'd read your post about your being unemployed and needing to sell some bags- and your frustration at not being able to sell them at a price that you felt the bags were worth. In this economy, I totally feel for you- especially if you feel like you have to do something that you wouldn't otherwise do. We work out floor prices for people all the time, and have bags that we've had sitting on our website for ages- or that just never sell because we're not willing to budge on the reserve. If you let us know that we can't go under a certain amount, we'll set the reserves to reflect that so that this won't happen.

Secondly, I should have been more clear on the new fee policy, so let me explain farther... We are totally overhauling our consignment policy & process right now to make it smoother, and easier and to make it more beneficial to our consignors. We've got a few things decided, like the fact that we are paying all PayPal and eBay fees, as well as just rewording changes regarding reserves, etc. We started doing it on a trial basis- to see how people responded, to see if it made a huge difference, if we could afford the change, etc. etc. We've made it work by re-doing our consignment fee structure- and adding tiers. We have gotten mixed responses on this. We just need to make sure that when we make the change, everyone sees it as a benefit.

We've begun the process of having all of our forms & website etc. redone to reflect these changes, and but can't publish anything until we've got the whole thing done.

We do know Yoogi's Closet and they're a reputable company. It's great that they've figured out a way to work the shipping issue and that's a nice benefit. I believe that they pay PayPal fees- but that the consignor pays their eBay fees. At least, that's what it says on the website.

We've looked at the shipping issue a lot, but thought it would be a greater benefit to do something about the fees instead. (The eBay fees alone on a $700 item is over $40). If we're out in left field here- it would be helpful to know.

Anyway, we're revamping the whole thing, and do appreciate your feedback. When we've got it all ironed out- we'll launch it in our Newsletter and on the homepage of our website... as well as blog, twitter, etc. All of our past consignment clients will get notice, and all the new ones will get the new information.

Please PM me or contact me in any way if you have more questions about it... and about your transactions in particular.

Sarah
 
#123
haven said:
Bagbaby23: When I first gave them the bags for consignment, I also asked for a price list. I was told that "they don't do that," but I insisted & got it in writing. If you plan to continue to sell through them, then I suggest you get the prices in writing as well.
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Haven,

That's good advice when dealing with any consignor. We don't have a pricelist as far just general bags go. But yes, we can give you the pricing that we'd suggest- which goes along with the estimated ballpark range where we'd anticipate your item to sell at. We'd also take note of a floor or reserve if you had one.

Sarah
 
#124
gacats said:
Sometimes days can go by and I haven't been on tpf, it could just be a case of them not knowing this thread is up here.
One of my really good customers started having trouble paying his bills. Turned out his office manager embezzled over $600,000 from him, nearly drove him to bankruptcy.
We don't know the truth of anyone else's situation. And it's unfair to make decisions without giving anyone a chance to defend themselves.
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I agree wholeheartedly. Very well said. :yes:
 
#126
Fashionphile screwed up my very first (and only) transaction with them which was a direct sale. Yes, they were apologetic. Yes, they made it right. My issue is that it seems like they're always screwing up, then trying to apologize and make it right. It's not just my transaction, it's many other people here. I don't think Fashionphile is trying to be dishonest, I just think they're disorganized and their business doesn't run smoothly. That said, I personally don't need the stress of dealing with a disorganized business when there are other companies like Yoogi's that I can depend on for smooth transactions. Selling especially is stressful enough, KWIM?
 
#127
I'm sorry this happened to you, I hope it all works out!

I personally have been buying from FP for over a year now and I've bought a good number of my pieces from them without a problem really.

Since FP is on here responding I figure I may as well say this now: this is a small comment/complaint but literally everytime I buy I leave a note or email 'Steven' after the transaction and specifically request that the package be marked to be left at the front desk of my apartment where they can sign for me. I'm never home during the day and there's nowhere to leave it otherwise, and frankly I get home between 7-8pm and I won't be able to pick up the package from FedEx until the weekend and it's a 15 minute drive each way, which is just a hassle beyond compare when I've spent all week just trying to get it dropped off at the front desk after like 3 delivery atempts.

The only reason it's less of a problem now is because my actual FedEx guy knows the routine so well that he just automatically drops it off there and has them sign for it - not because you will mark it as I've requested. It's frustrating as I'm sure you can imaging and I'm wondering why it's such a hassle to get small things like this done for your clients?
 
#129
emphasis added
1-
fashionphile said:
That said, after hearing feedback from our consignment clients, we now pay all eBay & PayPal fees. We're trying to figure out other cost cutters that won't effect the quailty and frequency of our offerings, but end up with more money to our consignors.

Sarah
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emphasis added
2-
fashionphile said:
Secondly, I should have been more clear on the new fee policy, so let me explain farther... We are totally overhauling our consignment policy & process right now to make it smoother, and easier and to make it more beneficial to our consignors. We've got a few things decided, like the fact that we are paying all PayPal and eBay fees, as well as just rewording changes regarding reserves, etc. We started doing it on a trial basis- to see how people responded, to see if it made a huge difference, if we could afford the change, etc. etc. We've made it work by re-doing our consignment fee structure- and adding tiers. We have gotten mixed responses on this. We just need to make sure that when we make the change, everyone sees it as a benefit.
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i am sorry i am a little confused and it could be just. #1 states all, as in the present tense and the second one makes it sound like it is something in the pipeline that has not bee completely rolled out. for the sake of argument can you tell us the month and year you started or plan to start offering this fee, as there does seem to be confusing., for me anyway.
 
#130
I like Fashionphile. I bought some, return once, and did a few direct-sell(s) with them. I'm happy with them. I think they are all friendly even though they could have slow responses sometimes. I think I will do business with them again.
 
#134
Addictista said:
Fashionphile screwed up my very first (and only) transaction with them which was a direct sale. Yes, they were apologetic. Yes, they made it right. My issue is that it seems like they're always screwing up, then trying to apologize and make it right. It's not just my transaction, it's many other people here. I don't think Fashionphile is trying to be dishonest, I just think they're disorganized and their business doesn't run smoothly. That said, I personally don't need the stress of dealing with a disorganized business when there are other companies like Yoogi's that I can depend on for smooth transactions. Selling especially is stressful enough, KWIM?
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I can totally see your concern here, and agree that it doesn't look good when you look at it that way. Like I said earlier, I am familiar with Yoogiscloset and other legitimate sellers- and recognize their value- and that they are good, reputable businesses. We appreciate the work that these companies are doing to help provide a safe shopping environment for authentic luxury goods- helping the secondary market to stay alive and thrive! I'm not trying to tear them down with any comparison- but do want to give my explanation.

As I've mentioned before- we've grown from my tiny one woman shop- often selling less than 10 items a week- to what we've got now where we've got hundreds of items coming in and out weekly in transactions that are smooth and without issue. We sell far more than anyone else out there. I apologize in advance for sounding like I'm bragging here- but in the last 90 days, we sold 766 items on eBay alone (I use this statistic because it's public record- easily found using any marketplace research tool)... and we sell most of our items on our website and out of our Showroom. Yoogi (again- a very good company) sold 211 on eBay. I really hesitate in saying any of that, because I'm not trying to belittle them- but the law of averages dictates that when you sell more, there will be more issues. It's far easier to manage smaller numbers. Not only that- but we've been here for years, so we've got years of history- again, most of it very good- but it's just compounding numbers. So, the vast, vast majority of our buyers and consignors are totally happy and satisfied. And we are very concerned about each of those who for various reasons, are not. We totally get what this thread is saying, and we are taking it all very seriously.

I really don't even want to post this- I feel most comfortable recognizing mistakes we've made- and then working to clean them up and make sure that they don't happen again. But when you read certian posts here it may seem like we our business is totally disorganized. We aren't perfect, and def. have room to improve, we know that, but just wanted to add that this isn't the experience that the vast majority of our clients are having. (Not to downplay the experience of those with problems- we're working on that..)

Thanks again,

Sarah
 
#135
The other side of that argument is with such a high volume business, you can easily afford to hire more help and straighten out the issues. I had 4 bags to sell, and I emailed the pictures to both Fashionphile and Yoogi's. I had to email some of the pictures to your company more than once because they were lost. Yoogi's offered me $50 more per bag, plus covered my shipping, which meant I netted $70 more per bag with Yoogi's. So of 4 bags I had to sell, I think I only sold you one due to the fact that Yoogi's already had 2 of that bag in stock. This means I made around $210 more with Yoogi's than I would have with Fashionphile. Remember this was a direct sale, not a consignment, so I had no eBay issues/setting prices issues with you. Then I had the second issue with you during the transaction, which I have not and will not post on tPF, because I don't want to be inflammatory. Suffice it to say it scared me off from doing business with Fashionphile again. That said, you addressed the issue in a timely fashion. But in one direct sale transaction, I had to chase after Fashionphile twice. As I stated before, I do not think you are trying to be dishonest, and I truly hope in the future you get better organized and have continued success. Yoogi's is smaller, but I had a better experience with them. I guess it comes down to the old saying "bigger is not always better."
 
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