I think they are very reputable! I would buy from them in a hot second, the problem is their prices are much too inflated for pre-owned bags. I believe since they made the move from Texas to BevHills, they may have let things go to their heads, also the rent they pay on their space in BevHills is ridiculous. It is run by an Attorney, very smart lady. I know they are the most knowledgeable resource there is for LVs pre-owned. Everyone has a glitch here and there, I do not believe they intentionally sent you a bad check.