yes, I agree with you, the worst thing is also when they say they will call you back, or they say they will email you back "tomorrow". And it never happens. Some of the important things in customer service are delivery and expectation management and they are clearly not delivering.I'm in the same boat. I sold two bag, Chanel an Burberry. I sent both of them in one box and they were received on May 21st. Already received payment for Chanel but Burberry is still processing. I called couple of time, emailed them and always got the same answer- it's processing and we'll get back to you soon. It's so frustrating
Two days ago they said they were going to email me back "tomorrow" (for a second time). And guess what, why am I even surprised that they didnt email me back
