**Selling/consigning** with Fashionphile

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#781
ThisVNchick said:
That's good to know. I think last time I clicked on their paypal option (was doing a buyout) there was a little note underneath that says "paypal fees will apply".
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maybe it's new? just my experience that i have never been charged, but perhaps they now do? the last time i did a paypal buyout with them was last year... i now just get checks since they mail those just as fast
 
#782
Beg4Bags said:
Hello everyone, here's an update and overall I'm pretty impressed with the journey & outcome. Even though the quote was so-so, it was as fair as can be I suppose for the risk they have to take, I understand that. I was however quoted almost 50% less from yoogi's closet so there was no chance I was going to sell a Birkin almost new for less than $5k to anyone. Overall, Fashionphile paid less than a week after they have received my item for the amount they quoted. They emailed me along the way, responded to every phone call and fast response to emails. I really didn't have to contact them since everything they promised was done within those time frames, but I did just to double check since it's a high ticket item, and also so I can update this post with details. I would use them again if I have to and hopefully they keep this kind of service going, it's good for them & the community. Thanks to all for the comments/suggestions!
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Thanks for the update - I will be sending mine early next week.
 
#783
Beg4Bags said:
Hello everyone, here's an update and overall I'm pretty impressed with the journey & outcome. Even though the quote was so-so, it was as fair as can be I suppose for the risk they have to take, I understand that. I was however quoted almost 50% less from yoogi's closet so there was no chance I was going to sell a Birkin almost new for less than $5k to anyone. Overall, Fashionphile paid less than a week after they have received my item for the amount they quoted. They emailed me along the way, responded to every phone call and fast response to emails. I really didn't have to contact them since everything they promised was done within those time frames, but I did just to double check since it's a high ticket item, and also so I can update this post with details. I would use them again if I have to and hopefully they keep this kind of service going, it's good for them & the community. Thanks to all for the comments/suggestions!
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gourmet said:
Thanks for starting this thread! Just wanted to know whether anyone has experience selling their hermes bags to other websites such as Janefinds or Yoogi's closet?
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I sold one to Yoogi's and it was such an easy process. This time they offered a really low quote and I will be using Fashionphile although My Mosh Posh had a great consignment offer.
 
#786
Does anyone have experience with resolving an issue when selling to fashionphile? My item was shown to have been delivered May 17th, and I have yet to receive a status update or pay out. I called their office and when I finally got hold of someone, was told that my item is being "looked at". That was 4 days ago. I have yet to receive any update. Every email I sent is not replied until 7 days later, and I never got a straight reply. I am very wary of the situation now. I sold to fashionphile because they seem to sell alot and I thought they would be a reputable company. However, the lack of communication is disconcerting, and I am losing patience. I don't know what to do anymore.
 
#792
update: just called yesterday, I pretty called non stop until an actual person picked up. The person said they were going to email me back regarding the status, and one day later, still no update. I am going to call again today. I am going to call everyday until this gets resolved.
The problem is, I am not in US, otherwise I would've marched in there already to resolve this in person. Truth is all this frustration is not worth selling my things with them. Doubt I'd ever use their service again.
 
#793
I would definitely keep calling them. There were a couple of different posts about fashionphile (one in the eBay section) slipping in service. I ended using a different company because the feedback made me nervous. So sorry that you are going through this but hopefully you can get an email confirm today or tomorrow.
 
#794
mendiola30 said:
I would definitely keep calling them. There were a couple of different posts about fashionphile (one in the eBay section) slipping in service. I ended using a different company because the feedback made me nervous. So sorry that you are going through this but hopefully you can get an email confirm today or tomorrow.
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Thank you for your kind words. Still waiting to hear back from them, will definitely give an update when things get resolved. I should've done research properly before diving i, I just (wrongly) assumed that since they have such a huge online presence their service must be good. Funny how a business that focuses online can't even have effective email communication and prioritize requests.:smash:
 
#795
I'm in the same boat. I sold two bag, Chanel an Burberry. I sent both of them in one box and they were received on May 21st. Already received payment for Chanel but Burberry is still processing. I called couple of time, emailed them and always got the same answer- it's processing and we'll get back to you soon. It's so frustrating
 
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