I'm sick over this seller. The name is esposadelarry, I looked at the feedback and there are a few neg/neutrals over the condition of the items, but I didn't think it would affect me given this seller sells quite a bit. I was wrong.
I won and purchased a pair of valentino clear stud shoes, which was described to be in excellent condition with 2 studs missing, 1 from each shoe.
when received, the shoes were in bad condition with 10 studs missing and at least 50 cracked. I contacted seller within 5 minutes of examination to question the condtition of the shoes, seller never raised even one question, apologized immediately saying he/she must have "overlooked" and agreed to return for a refund right away.
I sent the shoes back, never even tried on, the seller received them and start saying the shoes were not this damaged when shipped, blah blah. The seller also sent a cancellation request before processing the refund. After exchanging a few angry messages seller finally refunded. I was just going to leave it and not even leave a feedback.
Now half a day later, I receive a message from the seller asking me to confirm a shipping insurance claim??? The shoes arrived to me in BAD condition, but there was no sign of tampering with the box and there are no loose studs in the box/dust bag anywhere. I am certain it was already in bad shape before shipment. I own the exact same shoe in a different color, which was also shipped to me, shipping did not even crack any studs let along make any fall off. The seller is basically trying to make me lie so he/she can get some money from shipping insurance.
How should I reply? It appears that the seller listed pictures that was taken when the item was in a much better condition, and tried to sell it at a price for that condition while it is in fact not. Now that I returned them, the seller is looking to get money from insurance instead. I don't feel comfortable going through with this at all, ugh...
p.s shoes sold for $600, I paid for return shipping+sc, did not ask seller to reimburse.
I won and purchased a pair of valentino clear stud shoes, which was described to be in excellent condition with 2 studs missing, 1 from each shoe.
when received, the shoes were in bad condition with 10 studs missing and at least 50 cracked. I contacted seller within 5 minutes of examination to question the condtition of the shoes, seller never raised even one question, apologized immediately saying he/she must have "overlooked" and agreed to return for a refund right away.
I sent the shoes back, never even tried on, the seller received them and start saying the shoes were not this damaged when shipped, blah blah. The seller also sent a cancellation request before processing the refund. After exchanging a few angry messages seller finally refunded. I was just going to leave it and not even leave a feedback.
Now half a day later, I receive a message from the seller asking me to confirm a shipping insurance claim??? The shoes arrived to me in BAD condition, but there was no sign of tampering with the box and there are no loose studs in the box/dust bag anywhere. I am certain it was already in bad shape before shipment. I own the exact same shoe in a different color, which was also shipped to me, shipping did not even crack any studs let along make any fall off. The seller is basically trying to make me lie so he/she can get some money from shipping insurance.
How should I reply? It appears that the seller listed pictures that was taken when the item was in a much better condition, and tried to sell it at a price for that condition while it is in fact not. Now that I returned them, the seller is looking to get money from insurance instead. I don't feel comfortable going through with this at all, ugh...
p.s shoes sold for $600, I paid for return shipping+sc, did not ask seller to reimburse.