Will they fix it?MyTheresa told me I should sent them the bag back and then they will contact me after they received it :/
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Will they fix it?MyTheresa told me I should sent them the bag back and then they will contact me after they received it :/
I don’t know, I hope so it just says that I should sent them back :/Will they fix it?
Well good luck. Let us know what happened.I don’t know, I hope so it just says that I should sent them back :/
I had the LouLou camera bag I don’t think there is any hardware would could rub itThis looks like something that could keep happening? The hardware seems to rub the glazing/varnish finish on the strap.
At least not with these kinds of potential issues. Glazing seems to be a real problem for some luxury brands. What I do not understand is how contemporary brands such as Coach, Dooney & Bourke, Longchamp and some others do not have such problems with glazing. I have several Coach and Longchamp pieces and never a problem with glazing- thick and sturdy. This YSL looks like it is melting or deteriorating in your photos. Good luck with the repair or exchange. I do not own any YSL and this is a real turn-off.So just an Update:
MyTheresa took my bag back and told me it’s defective. They asked me if I want an refund or repair. But they didn’t know how long the repair would take also bc corona etc. So I told them I will take the refund and I got all my money back. Very good costumer service! Idk if I will ever get a YSL bag again?!![]()
This is true.. I just took the refund and I will get another bag from my wishlist. Usually I like to have different bags from different Designers. But after this YSL experience I am very disappointed because it’s a pretty high price point. After some years and usage normally a bag will get wear and tear but this bag was only months old and I literally wore it 2 times? And I did baby it total! Sigh.. but thank you for the replyAt least not with these kinds of potential issues. Glazing seems to be a real problem for some luxury brands. What I do not understand is how contemporary brands such as Coach, Dooney & Bourke, Longchamp and some others do not have such problems with glazing. I have several Coach and Longchamp pieces and never a problem with glazing- thick and sturdy. This YSL looks like it is melting or deteriorating in your photos. Good luck with the repair or exchange. I do not own any YSL and this is a real turn-off.
I would totally be the same way. I have heard good things about some YSL items- mostly SLG's. But there is so much out there, unless it it something YSL you HTH, I would move onto another designer on your wishlist. Good fortune!This is true.. I just took the refund and I will get another bag from my wishlist. Usually I like to have different bags from different Designers. But after this YSL experience I am very disappointed because it’s a pretty high price point. After some years and usage normally a bag will get wear and tear but this bag was only months old and I literally wore it 2 times? And I did baby it total! Sigh.. but thank you for the reply![]()
Thanks for the update.So just an Update:
MyTheresa took my bag back and told me it’s defective. They asked me if I want an refund or repair. But they didn’t know how long the repair would take also bc corona etc. So I told them I will take the refund and I got all my money back. Very good costumer service! Idk if I will ever get a YSL bag again?!![]()
Hello everyone!
i just got my Loulou Camera bag, and I love the style and everything.
But I wore it now about 3-4 times and it’s only like 3 months old.
So I looked closely on it today and I noticed this on the strapholders.
View attachment 4735283 View attachment 4735284 View attachment 4735285
looks like it’s cracking?
Anyone got the same problem?
And what should I do?
sent help![]()
have anyone experienced return with mytheresa recently?
did they return full amount or take off duty tax off?
My bag is fairly new. Bought it last October and only been using it since the pandemic to run errands. It was my go to bag. I never even noticed. I was just thinking how nice it was holding up. Not.
have anyone experienced return with mytheresa recently?
did they return full amount or take off duty tax off?
Even with the issues I had with mine, I was still considering another one in dark beige. I don't the issues are wide spread. I haven't seen a lot of complaints about this bag. I think I was just unlucky.I am so glad I found this thread. I'm going to a mall with high end stores today, and was dead set on going to YSL to purchase a Lou Camera bag as I have been dreaming about it. It would be my very first YSL bag (and first bought in a high end store). Now, I'm leaning towards the Marmont.