Exactly what I thought! There are several products I never would have started using if I hadn't gotten a free sample first.
RUDE SA @ clinique at macy's
- Thread starter candac3mari3
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Exactly what I thought! There are several products I never would have started using if I hadn't gotten a free sample first.
I always shop at sephora because I hate when SA's at counters try to push products on me that I don't need. Once while visiting family out of town, I was at their local sephora and this girl would not let up!! I got what I needed, went to pay, and then she tried to sell me some lip plumper.. I laughed and said politely I didn't think I needed it. Then she started to tell me about some promotion. I interrupted, thanked her and told her I wasn't interested. She rolled her eyes and then went on to try and sell me some tooth whitener!!! I was getting really annoyed and asked if someone else could ring me up. I prefer online shopping. I never like when people try and help me shop. I never shop aimlessly, I always know what I want. Unless there's something specific I want that I just can't locate on my own, BACK OFF SA's!!!
haha thats hilarious! I never goto macy's, i goto dillards and sephora and i am yet to experience this... The SAs are super nice in both stores. I liked the on SA at clinique when she had mentioned the free sample of the eye cream a few months back and i asked do i really need to use that yet? she said when i turned 20 i should start using it... I am 24 
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I hear ya! I just had a bad experience at Clinique in Macy's today. I ended up buying the product, and then returning it for my money back and went to get it from Dillard's. Thought she didn't deserve that comission.
Regarding the sample issue...
In a way, you kind of have to know the background story before you semi-understand MUA's way of thinking. See, all of you ladies actually use samples as a test run before you committ to a full size. However, a lot of people (a surprisingly large amount) just want freebies (without buying anything) and often, they sell it on eBay. Just search "Clinique" or whatever and you'll see these travel sizes and samples sizes being sold. Depending on the product, a lot of these can sell for $5-$25. They also sell them at local swapmeets. In addition, when MUAs have samples that are obviously not suited to someone's skin (e.g. oily skin samples is not suitable for some with super dry skin), some people want samples or free stuff so badly regardless of need that they'll take it anyway. Surprisingly, cosmetic companies do not send a lot of samples to each store. If there are, they'll often for a specific purpose, like an event or a mailer that was sent out or advertised about.
The worst is during Gift with Purchase time. Then we had people who would buy just enough to get the gift and they would buy a bunch and want a gift per item (if it met the minimum). We would give out samples for preselling, so these people would buy like 10 lotions, get 10 gifts and then 30 samples.
Then, they'll go to another store and return ALL 10 LOTIONS! They keep the gifts/samples and resell them.
NOT that I'm supporting being rude to customers who ask for samples...but I wanted to share the other side of the story. I never ever would say that to anyone and I can't imagine anyone who worked at my counter with me saying that either. Oh, and since I don't work in cosmetics anymore, I see what it's really like being a customer now.
In a way, you kind of have to know the background story before you semi-understand MUA's way of thinking. See, all of you ladies actually use samples as a test run before you committ to a full size. However, a lot of people (a surprisingly large amount) just want freebies (without buying anything) and often, they sell it on eBay. Just search "Clinique" or whatever and you'll see these travel sizes and samples sizes being sold. Depending on the product, a lot of these can sell for $5-$25. They also sell them at local swapmeets. In addition, when MUAs have samples that are obviously not suited to someone's skin (e.g. oily skin samples is not suitable for some with super dry skin), some people want samples or free stuff so badly regardless of need that they'll take it anyway. Surprisingly, cosmetic companies do not send a lot of samples to each store. If there are, they'll often for a specific purpose, like an event or a mailer that was sent out or advertised about.
The worst is during Gift with Purchase time. Then we had people who would buy just enough to get the gift and they would buy a bunch and want a gift per item (if it met the minimum). We would give out samples for preselling, so these people would buy like 10 lotions, get 10 gifts and then 30 samples.
Then, they'll go to another store and return ALL 10 LOTIONS! They keep the gifts/samples and resell them.
NOT that I'm supporting being rude to customers who ask for samples...but I wanted to share the other side of the story. I never ever would say that to anyone and I can't imagine anyone who worked at my counter with me saying that either. Oh, and since I don't work in cosmetics anymore, I see what it's really like being a customer now.
Quote:
Originally Posted by irish_clover
I know it's supposed to be a joke..but some MUA 's actually make good money. Like 16- 18 bucks an hour. Not GREAT money but still pretty good. Plus if they are doing something they love, more power to them.
but being rude to a consumer is absolutely unnacceptable!!
SA= Sales Assistant. emphasis on Assistant!! as in assist the client!! that lady was not doing that!
And because one sales associate was not doing her job, that means it's ok for her to make a crack about SA's in general and how they don't "make that much money"..uhh
I'm a sales associate and I think her joke was offensive.
Yeah she was insulting the one lady, but it's not like that lady's pay cheque is not comparable to that of other SA's
Originally Posted by irish_clover
I know it's supposed to be a joke..but some MUA 's actually make good money. Like 16- 18 bucks an hour. Not GREAT money but still pretty good. Plus if they are doing something they love, more power to them.
but being rude to a consumer is absolutely unnacceptable!!
SA= Sales Assistant. emphasis on Assistant!! as in assist the client!! that lady was not doing that!
And because one sales associate was not doing her job, that means it's ok for her to make a crack about SA's in general and how they don't "make that much money"..uhh
I'm a sales associate and I think her joke was offensive.
Yeah she was insulting the one lady, but it's not like that lady's pay cheque is not comparable to that of other SA's
You took the words right of my mouth. I'm also not supporting being rude, but the facts are the facts. I worked at a counter before and this is what a lot of people do..lol people are crazy
How rude of her!
To emma_puppy:
Hi, you seem to have a lot of experience in this job so I'll ask you: What does one have to do to work at a counter (Macy's/Dillards)? Where or to whom do you need to send your resume? The more information the better. Thank you a lot in advance!
Hi, you seem to have a lot of experience in this job so I'll ask you: What does one have to do to work at a counter (Macy's/Dillards)? Where or to whom do you need to send your resume? The more information the better.
Thank you a lot in advance!