It is so sad that bag's hardware has such issues! The one I see shows the zipper pulls all tarnished and pitted but the rest seems OK.
Coach may be able to replace the pulls but if it is the same hardware, my guess is it will do the same thing. I think I may wait. I'm not sure I'd use the bag for anything other than work and waiting to hear how our merger shakes out. I'm becoming more and more less corporate and don't care to dress the part any more. The generic black nylon computer bag is OK for what I use it for and I have a Coach signature canvas messenger bag I used for my last business trip and it held a lot! It is a little more casual but got the job done and was fun to travel with. I used a small crossbody with essentials that I could tuck inside it to carry on the plane so I would only have my carryon luggage and 1 bag. Not sure the borough would actually be as functional. Ugh.....and there was an ebay coupon tonight that would be great to use but would have a harder time selling that bag if I needed to.