Rodeo bag

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…. More waiting
The tracking number on the prepaid shipping label states it was delivered Friday. And I reached out to get confirmation and this is the reply I get.

I don’t know how everyone is still supporting this brand. I just want my bag fixed and shipped back to me and never deal with this brand again
 
  • Wow
Reactions: protein_
…. More waiting
The tracking number on the prepaid shipping label states it was delivered Friday. And I reached out to get confirmation and this is the reply I get.

I don’t know how everyone is still supporting this brand. I just want my bag fixed and shipped back to me and never deal with this brand again
Wow that is utterly awful!
 

…. More waiting
The tracking number on the prepaid shipping label states it was delivered Friday. And I reached out to get confirmation and this is the reply I get.

I don’t know how everyone is still supporting this brand. I just want my bag fixed and shipped back to me and never deal with this brand again
"Due to the current volume of requests we are receiving" is terrifying! It is implying that tons of merchandise is defective! Did someone not think that this makes the brand look bad?
 
Well that’s horrifying
…. More waiting
The tracking number on the prepaid shipping label states it was delivered Friday. And I reached out to get confirmation and this is the reply I get.

I don’t know how everyone is still supporting this brand. I just want my bag fixed and shipped back to me and never deal with this brand again
 
Just posting these updates to give everyone an idea what you’ll deal with if you decide to get your bag repaired
Wow. Truly unbelievable.

My bag is fine and I love it. However if I had seen any of this I probably wouldn't have purchased it. (And, I thought it would allow me to release my last K35. I still have the K and don't currently plan to let it go.)
 
  • Like
Reactions: coffee2go
It would’ve made me feel better if they just opted to send me a replacement bag. Nope. They just offered to fix a snap closure that’s supposedly going to take 14 weeks to fix…but now, they have to order the parts for a snap closure…

I want to call up the CS team and curse so badly yet that won’t do any good
I doubt it will take 14 weeks. But I understand your frustration.
 
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