I’ve started buying chanel last year and it was during the start of the pandemic / lockdown so never had a chance to ‘build’ relation with an SA. Also the lady I dealt with left so it’s been just messaging random SAs hoping to get lucky. However despite messaging from December all the way throughout January to have any one of the three bags I would have liked - just one- I was always told unavailable. I emailed boutiques and called etc but with no luck. All the while I’m seeing people buy multiples from same collection, resellers having multiples of same ‘sought after’ bags at such high mark ups. I almost gave in too but had to stop myself as I’m just fuelling the cycle otherwise. I mean choices are personal but I feel surely if I miss from this season then something else might come along. But now I’m like - what if it’s the same next season too? I see people of insta with relatively good / substantial following buy many bags and slowly sell again at mark up. How can this go on? Then I suppose these very people will be classed as VIPS and get given presents during a occasions, invited to events and so on. I am not being bitter .. well maybe I am a little as I have been unable to get a bag from 21p despite almost begging chanel SAs from December. I am more frustrated I think. Sighs!
Resellers getting Chanel items first and selling for premium
- Thread starter shopholicgirl
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Another thought, do we actually know if resellers have that much stock? I mean could they be bumping it up to make it seem like they have access to more stock compared to other resellers? Nobodys going to buy all 3 in one go are they, so they could just say they have 3, but really have one and tell everyone else it's sold out? It's a good strategy, makes us more paniced when we think 3 sold out in super fast time so we're more likely to panic buy in the future.
Fortunately I’m a camellia level client so I don’t have and issue & if one of my friends is desperate for a bag I help them but I certainly wouldn’t charge a fee and I would never buy a bag to resell it at a premium.
But it is maddening when I’m offered a bag that I don’t want but I know someone desperately wants it and I can’t just get them to be allowed to buy it in their own name because the next person on the list after the Camellia clients is a known reseller.
It’s not right and Chanel needs to go back to their registered personal shopper program if they’re going to allow just anyone to claim they’re a personal shopper.
There’s maybe 2 or 3 that are actually ethical that do it the right way. The rest are just Instagram self proclaimed personal shoppers.
But it is maddening when I’m offered a bag that I don’t want but I know someone desperately wants it and I can’t just get them to be allowed to buy it in their own name because the next person on the list after the Camellia clients is a known reseller.
It’s not right and Chanel needs to go back to their registered personal shopper program if they’re going to allow just anyone to claim they’re a personal shopper.
There’s maybe 2 or 3 that are actually ethical that do it the right way. The rest are just Instagram self proclaimed personal shoppers.
Dont buy from her! Heard some very bad reviews about her at a FB group! YEah I saw that too and wanted to throw my phone away
I have looked at reseller postings just recently for a color I was interested in and in one photo I saw the reseller had herself with the bag in a Chanel back room. I could easily see private numbers posted to a wall on post-its and info. for employees only. It was clear she has some inside affiliation or may even be an employee. I know on ebay there are people who also do the same, work for Chanel nd somehow get stock to friends and family for resale on their own platforms. Someone just posted on this forum a few days ago of a color that is in-demand and she bought it in 3 different sizes so she could bring it home and think about it. An SA sold her 3 in-demand bags, so maybe like Hermes there should be limits in place for shoppers as well. Just my thoughts! I dislike resellers of course because they are an unnecessary service, driving up prices and making you believe you need a color or item.
Timeless like Audrey also has 4 small/medium brown 21p bags available. It’s a joke
This kind of diminishes the brand in my eyes.
Their corporate leadership always says how they want a one to one luxury customer experience and don’t intend to sell leather goods and RTW online.
Oh well...mass marketing through random reseller social media sites is one strange way to cultivate customer relationships.
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That is absolutely disgusting.
I think it’s kinda gotten to the point where its best to email Chanel [email protected] (thank you LilyLA) and give them all the information they need and location where we know they are purchasing from so they can hopefully do something more about this.
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Yes- the [email protected] email I think goes to Chanel’s legal team or at least may get legal eyes on it. I wonder if enough of us email them, we’d be able to get them to set up a separate inbox for resellers.
I hear yah! I’m super frustrated too that’s why I started this thread. I’ve been a TPFer member for so many years and I don’t usually start a thread but I think this situation with the resellers is really a big problem.
It’s also concerning that people like us who truly thinks about what we want to purchase for ourselves to keep and enjoy, and not just to have something new to unbox in YouTube then let go of the items when they already got content from the unboxing, are not given importance. This issue really needs to be recognized.
This is interesting, thanks for sharing.
Would you mind explaining what is "Camellia level client" and how can one become that? Is there a minimum amount you need to spend every year to reach that level and does it have to be at the same store?
@Timelesslikeaudrey has 4 bags! This is insane! 4 genuine customers lost their chance of buying this bag ! Sadd !!
There‘s another thing I noticed lately on luxury social media, especially on youtube.
The content creators tend to buy a bag, do an unboxing followed by a review/what fits/modelling videos only to follow up with something like „not what I imagined, I‘m probably going to return it“. Which is their right of course, but those are the same people that would NEVER buy a return. There‘s nothing crazy wrong with it but I have noticed it more and more lately and sometimes it just rubs me the wrong way, especially during covid. Am I being overly sensitive?
Also, I‘ve seen a video of a content creator that bought two hard to get bags because they knew they were popular and said they got them for their subscribers but would be selling at a premium. That person wasn‘t a reseller. Ugh that just rubbed me sooo wrong. Like why would you sell the bags to your supporters at a premium?
The content creators tend to buy a bag, do an unboxing followed by a review/what fits/modelling videos only to follow up with something like „not what I imagined, I‘m probably going to return it“. Which is their right of course, but those are the same people that would NEVER buy a return. There‘s nothing crazy wrong with it but I have noticed it more and more lately and sometimes it just rubs me the wrong way, especially during covid. Am I being overly sensitive?
Also, I‘ve seen a video of a content creator that bought two hard to get bags because they knew they were popular and said they got them for their subscribers but would be selling at a premium. That person wasn‘t a reseller. Ugh that just rubbed me sooo wrong. Like why would you sell the bags to your supporters at a premium?
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These use to be selling so fast from resellers. I wonder if all the people willing to pay their exorbitant prices have been exhausted. It will be interesting to see if their prices come down or if they ultimately just return them to boutiques if they still can. Even better...having to sell at a loss! I can dream
The SA I spoke with says there are limits to purchases per month (2 bags and 2 small leather goods). So resellers either have a bunch of friends helping them buy or lots of different department store purchases? Not sure how Chanel will fix this, but having an unwanted middleman is not good for anyone except the middleman. It’s interesting to see the Instagram resellers thread. Consignment is great, but I’m not interested in perpetuating the cycle of resellers buying tons of inventory and marking them up to even more premium prices than Chanel already is at. I feel like certain resellers seems to get a pass on the blame since they aren’t full time and only do it because they love Chanel. Frankly, we all love Chanel which is why we stalk this forum. Most people here have an idea of what would resale for higher, but they don’t do it. Just buy what you want to keep. Until then, there’s always next season and another caramel. I’ll just wait.