I don't think one location actually orders 10 of any item when it comes to handbags, wallets, slgs. I usually see a order of maybe 2, 3, 4. Shoes, sandals multiple sizes are usually ordered.
Resellers getting Chanel items first and selling for premium
- Thread starter shopholicgirl
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Ok I just checked, Tokyo has like 11(!) Chanel boutiques. 
So she has a great pool to source from. But regardless if this particular reseller does everything under her own name or not, Chanel 100% knows what she is doing. She is in store almost every day filming stock that has clearly been laid out for her to show and resell.
So she has a great pool to source from. But regardless if this particular reseller does everything under her own name or not, Chanel 100% knows what she is doing. She is in store almost every day filming stock that has clearly been laid out for her to show and resell.They work in teams. All have multiple ppl purchasing for them and then they split profits.
The more popular boutiques do. I’m on the waitlist for a 21s bag at the Las Vegas Belllagio boutique and my SA told me the bag they are getting 10 of.
I've seen that on her stories. Clearly Chanel are ok with it so what can you do.Ok I just checked, Tokyo has like 11(!) Chanel boutiques.
The situation exists because Chanel allows it to exist. And why would they care, they're getting the same money whether they sell 10 bags to 1 reseller to sell on or 10 bags to 10 different genuine clients. If anything I bet Chanel are making more money because 1) the resellers create an artificial scarcity that makes people panic and buy more and 2) they can employ fewer staff to deal with 1 reseller vs more individual customers. I don't think they care all that much.
Just to wade in here,
There are different kinds of Personal shoppers.
I actually work as a personal shopper and its my job title on my business card but unlike some of the others myself and my colleagues are actually employed BY the store we work for and do not get a fee from our clients or the brands for selling items.
We are salaried and sourcing things for our clients is in our job description.
I actually get really upset (silly I know) seeing re-sellers labeled as personal shoppers.
They are NOT they are profiteering from 'scoring' (I hate that word but it seems right in this context somehow) hard to get items by often dishonest means (using fake or multiple profiles) and then selling them on at a mark up.
I'm not putting down people like @gail13 who sounds like she runs a professional freelance business sourcing things for a fee for her clients.
But every global major luxury department store also has their in-house personal shopping department where there is a team salaried by the store who shop for their clients and sell them at the listed retail price.
Can we get the 'impossible to get' 'unicorn' items ?.....sometimes yes sometimes no depends on the clients profile with the brand and how soon the client gets their request in but we try.
So there are 'Re-sellers'...they are NOT personal shoppers to my mind but rip off merchants profiteering from their customers.
There are people like @gail13 who work for a client independently and for a fee will reach out to her contacts to source items- and she is to my mind a 'Personal shopper'
And there are others who work for a department store with a regular client base sourcing items across multiple brands and categories.
I have just edited to add that our policy is not to sell to known 'resellers' and at the start of the pandemic our front desk received a fair few calls and emails from re-sellers wanting to be connected with one of us and we had to politely tell them that we do not help resellers.
I would assume that other in-store personal shopping departments have a similar policy it may be turning away business but its to the benefit of genuine clients.
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So glad this thread was started. The other day I saw a reseller on Instagram post 5 caramel minis. Yes, FIVE. She also posted that she will have 5 slots for the mini white iridescent. Out of curiosity, I asked her what her price was for the white mini and it was almost $1500 above retail. Not trying to start any drama but tbh I’m so annoyed over trying to reserve items from this collection that I don’t even care about calling this person out - It’s luxbuntoutou. I’ve seen her with multiples of hard to find items and it’s actually quite sad tbh. I can’t even follow her anymore.
A lot of us have worked really hard cultivating a good relationship with the brand. In the last 7 months, I’ve spent a lot of money, have remained loyal to my SA, and have developed a true love for Chanel. Some of these resellers essentially don’t even appreciate the brand like we do, but are more concerned about hoarding all the stock and then ripping people off with these absurd premiums. My entire perspective on these resellers has completely changed.
Saw this posted on IG today....
A lot of us have worked really hard cultivating a good relationship with the brand. In the last 7 months, I’ve spent a lot of money, have remained loyal to my SA, and have developed a true love for Chanel. Some of these resellers essentially don’t even appreciate the brand like we do, but are more concerned about hoarding all the stock and then ripping people off with these absurd premiums. My entire perspective on these resellers has completely changed.
Saw this posted on IG today....
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Agree with this. Happy to pay a legitimate personal shopper a reasonable fee for taking the time to locate an item and using their relationship to acquire something I can’t. There is a difference between this and resellers hoarding inventory and jacking up prices. Personal shoppers are a convenience just like an interior designer. Resellers are opportunistic bottom feeders.
Saw the same seller had I think 9 pairs of the button earrings no one can find.
That’s ridiculous. What’s sad though is that they continue to get business.
Wait, so you’re essentially saying that you would give a reseller business - and subsequently report them?
I was confused by this too - doesn't exactly seem ethical to purchase from them and then report them.
Yes. If I want a bag then I want it. If it’s completely sold out and I have to have it im gonna have it. But I’d report Bc I disagree with these hypebeast-esq resellers so eventually they get shut down
Think of me as working undercover lol
But what if it was a consignment item?... because I feel like that could potentially be damaging to someone who only had the intention of letting go of a bag they didn’t love (?)
I really don't think Chanel would care if someone reported a serial number TBH. They know the resellers, at least some of them, if they cared they would do something.