Repair/Replacement Costs - List
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I must admit you are correct. The canvas is visibly of a different color. Variations in canvas color are usually non existant within a bag because it's canvas pulled from the same piece. But the canvas in general varies in color from bag to bag (other readers: put all your mono or DE bags next to each other and you will see what I am talking about).
Anyway, two points:
1. Yes, the repair manager is right: you should feel lucky the bag has been repaired, as it is really rare that LV will replace a piece of canvas on handbags or soft luggage.
2. Unfortunately, the repair job is visibly problematic and you should not have to put up with that. I would continue to push the issue with the store, with CS, etc until a new solution can be found. They have to replace the bag or give you a voucher as no one in their right mind would think this looks good.
Please keep us updated.
Thank-you very much for your reply.
I've been trying in all possible ways to find a solution with the RM .... He was unremovable!
Maybe I could bring the bag to a different store and try with a different RM?
The Tivoli is no longer on catalogue and here in Italy I don't think they issue store credit..
I'll try my luck and keep you posted.[emoji15]
I've been trying in all possible ways to find a solution with the RM .... He was unremovable!
Maybe I could bring the bag to a different store and try with a different RM?
The Tivoli is no longer on catalogue and here in Italy I don't think they issue store credit..
I'll try my luck and keep you posted.[emoji15]
Yes try a different store. Also, you can write a complaint letter to the store itself or even send one to the Louis Vuitton customer service in Italy. Ultimately, you can write a letter to LVCS in France as well. I would write an old fashion hard copy letter with photos of the bag, copies of all the receipts, and send it with delivery confirmation... You know, the whole deal!
Thank-you.
I'll be in Venice by the end of January. I'll first try there 'cause staff seem nicer than in Rome.
I'll keep you updated.
Thank-you for your support.
I'll be in Venice by the end of January. I'll first try there 'cause staff seem nicer than in Rome.
I'll keep you updated.
Thank-you for your support.
How much is the replacement cost for a neverfull mm shoulder strap now? Any help would be appreciated, thanks!
Hello Dioraddict15,
I was quoted 550 to replace the entire Vachetta for my Noe, however, the store told me the shoulderstrap and the cord were not part of this replacement, they were 200 / 50 each. I am not sure if I believe this because I saw the full list of repair prices and the single items do not add up to 550.
Do you know if the shoulder strap and cord were included in your quote?
Thanks
Hi ladies, does anyone know if the same replacement part for a bag can be priced/quoted differently? I was in 2 stores to get a replacement strap for brea MM epi, both stores quoted $240, but the second store asked how much I was quoted in the first store. So that got me wondering, plus I know someone on TPF who got hers for $175 in March 2015. When I got home I called the 866 number and was also quoted $240. Now I'm not sure if I was quoted different or was it just a (huge) price increase. Any help would be appreciated =) Thanks for reading!
Hi the color of the button on my fuschia Emilie walls has worn off. Does anyone know cost to replace? TIA
Fabuleux - thank you for your help. Wanted to let you know I took the olympe nimbus gm to LV for repairs. Unfortunately, the cracked nameplate cannot be replaced. The SA said that limited edition parts are typically only kept for five years. She looked in the system to confirm. She said that she barely noticed the chip herself, and the bag was in overall good condition. She said it's a mable nameplate. There were some pen stains in the bag, and the same problem with the lining, it could be changed to another color, but around $450. This interior is suede. She suggested I send it to lovin my bags for cleaning. The zipper pull was a little worn and scratched. She ordered me a new zipper pull and said she'd call when it came in. She called two hours later to say that they'd just gotten one in. I wished I would've stayed longer. I've been eying a few bags, and my birthday is coming up so I'll return at a later time to get the zipper pull replaced and browse some more. I did ask if they had a dust bag to fit the bag as mine was lost, she said she'd check and said that they only have ones that correspond with their bags in stock and thought they weren't big enough anyway. I did not get lucky and get a dust bag like so many here. So, short of buying another bag for parts, I guess there's nothing I can do about the nameplate, unless anyone here has any suggestions?? I love the bag...it's one of my favorites. I just wish I could make her perfect again! Thank you again for your help!
Sorry they can't change your name plate but I hope you can come up with some type of solution to make you happy! If suggest the next time you go ask another SA maybe they will give you a dustbag or wait until you purchase something and ask then. They will be more likely to provide one for you then. Keep us posted!
Thank you for your response. I had just bought a bag from the store in December, so it's not like I haven't bought anything there recently. It was a turenne mm. I am debating about a speedy b 30, but am torn because I see them everywhere. I love the bag, though. I told her I'd be back by February to pick my final choice of bag and have the zipper pull replaced on the nimbus at that time.
Any other ideas on fixing the nameplate on the nimbus? I don't think leather surgeons can do much as that's not a part they'd have. Thank you again for your response!
Any other ideas on fixing the nameplate on the nimbus? I don't think leather surgeons can do much as that's not a part they'd have. Thank you again for your response!
As someone else mentions, an SA is much more likely to give you an extra dustbag when you make a purchase. We have to understand SAs: people ask for extra dustbags ALL DAY LONG. So they can't give them out to everyone even if they have a lot of extra ones.
Anyway, I am glad you got your new zipper pull. That's already going to improve your bag. There are so many models that it's understandable that not all the hardware is kept in stock indefinitely. Maybe some day you'll get lucky and find a spare one on eBay! These things do happen!