that happened to me, I'm in the US. I still had the rivet with me, they just had to sew it back, they did it for free. (bag was only 8 mos. old at the time)
Repair/Replacement Costs - List
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that happened to me, I'm in the US. I still had the rivet with me, they just had to sew it back, they did it for free. (bag was only 8 mos. old at the time)
Just bought a pochette replacement strap. It's a old pochette but I wanted the new, longer strap. $70 at LV Dallas Northpark. She had to order it and is shipping it today, no charge for shipping, no tax since shipped out of state (no LV in Oklahoma).
Funny thing is the older strap (shorter, without the center stitching) was $105. She was shocked as well. We both laughed at the bargain. It was going to be an additional $70 for the small triangle tab replacement, I didn't think it was worth it, I'll just suntan my new strap.
Also got zipper pulls replaced on a (pre-loved) Sac Souple 45. They didn't have the part anymore (I believe this was made for only overseas anyway) so are replacing the entire zipper heads. No charge and as it was taking overnight for the repair and I was leaving she is shipping it no charge as well.
I'll post pics when I receive them but AMAZING service from Jamie at LV Northpark (after sub-standard service a couple days earlier by someone else there).
Funny thing is the older strap (shorter, without the center stitching) was $105. She was shocked as well. We both laughed at the bargain. It was going to be an additional $70 for the small triangle tab replacement, I didn't think it was worth it, I'll just suntan my new strap.
Also got zipper pulls replaced on a (pre-loved) Sac Souple 45. They didn't have the part anymore (I believe this was made for only overseas anyway) so are replacing the entire zipper heads. No charge and as it was taking overnight for the repair and I was leaving she is shipping it no charge as well.
I'll post pics when I receive them but AMAZING service from Jamie at LV Northpark (after sub-standard service a couple days earlier by someone else there).
No receipt needed - as long as it is authentic they'll gladly take your money. While you are there get the zipper pulls replaced, your bag will look new!
Question about repairs:
I bought the new Clemance wallet that has a leather zipper pull tab. Could I ask for a "repair" to get a metal pull tab?
Has anyone gotten a piece with a leather pull tab replaced to a metal one? Or made any other "repairs" asking for something different?
I bought the new Clemance wallet that has a leather zipper pull tab. Could I ask for a "repair" to get a metal pull tab?
Has anyone gotten a piece with a leather pull tab replaced to a metal one? Or made any other "repairs" asking for something different?
I replied in your other thread but the answer is no. They do not make any design or hardware changes to any product line ever no matter what someone is willing to pay.
Just got my (pre-loved) Sac Souple 45 back from LV Dallas Northpark. I asked for a zipper pull replacement and as they didn't have the zipper pulls anymore so they suggested an entire zipper head replacement. It would take overnight so they had to ship it to me.
Cost? Free and I got a surprise when they sent it, a new lock and two keys attached! And shiny new zipper heads/pulls. No new dust bag but I can't complain about a new lock and the price
I also ordered a new pochette replacement strap, I wanted the new longer one and somehow it was cheaper than the older one so they shipped that as well. 21-1/4" long and 7/16" wide with the stitching in the middle. $70 and new in a box with small dust bag. Out of state so no sales tax and they didn't charge shipping
Cost? Free and I got a surprise when they sent it, a new lock and two keys attached! And shiny new zipper heads/pulls. No new dust bag but I can't complain about a new lock and the price
I also ordered a new pochette replacement strap, I wanted the new longer one and somehow it was cheaper than the older one so they shipped that as well. 21-1/4" long and 7/16" wide with the stitching in the middle. $70 and new in a box with small dust bag. Out of state so no sales tax and they didn't charge shipping
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Hi, sorry for the delay, I didn't get a notification and haven't been back to this thread since. My preloved toiletry pouch 19 didn't have the date code, the lining had disintegrated very badly and that part of the lining had gone. It's a date code not an authentication code so if you are going to use it yourself, I wouldn't worry about it. Have you tried to get the lining off?
I called LV to get the cost to replace some of the leather on my Galliera PM.
$170.00 strap
$140.00 thin trim/strip around the top (opening)
My strap was completely ruined because the bag toppled onto it's side and the handle sat in liquid for hours. By the time anyone noticed it the strap was so saturated that it looked like wet cardboard. Luckily no other part of the bag was damaged but the bag was unusable and I did not want store the bag with the damaged strap (even after it dried) so I removed it from the bag then I had an ah ha moment...I have other LV bags with detachable straps...first I tried the long strap from my speedy B but the clip was too small to fit over the ring on the Galliera. Then I tried the strap from my Noe but the strap was too long and I didn't like where the bag hit my side. Then I tried the strap from my city bag pm...perfect. I will eventually get the strap replaced but for now I'm happy that I can use my Galliera again.
$170.00 strap
$140.00 thin trim/strip around the top (opening)
My strap was completely ruined because the bag toppled onto it's side and the handle sat in liquid for hours. By the time anyone noticed it the strap was so saturated that it looked like wet cardboard. Luckily no other part of the bag was damaged but the bag was unusable and I did not want store the bag with the damaged strap (even after it dried) so I removed it from the bag then I had an ah ha moment...I have other LV bags with detachable straps...first I tried the long strap from my speedy B but the clip was too small to fit over the ring on the Galliera. Then I tried the strap from my Noe but the strap was too long and I didn't like where the bag hit my side. Then I tried the strap from my city bag pm...perfect. I will eventually get the strap replaced but for now I'm happy that I can use my Galliera again.
TIA!
I visited lv in London on Wednesday got a quote for relining a toiletry pouch 19 = £145, relining a pm cosmetic pouch = £125 and re glazing a monogram zippy = £82.
Luckily they are doing my zippy for free as although it's four years old it's like new. I didn't put the pouches in for repair as I think those prices are very steep and I would rather remove the peeling/sticky lining.
Luckily they are doing my zippy for free as although it's four years old it's like new. I didn't put the pouches in for repair as I think those prices are very steep and I would rather remove the peeling/sticky lining.
Hi, my mom gave me a vintage Keepall 50 and I noticed that the band has crack on it, so I tried to apply a leather conditioner and it turned black. Does anyone ever had the same experience? Can they replace it and how much.Thank you
What type of Keepall - Monogram print or otherwise? Which leather conditioner did you use? I haven't personally tried this brand, but I've read that others have had success with Bick 4. Please see post #6 here.