I'm sorry I just saw this post. My repair was fine and I received it back at the end of July. I had a pochette accessoires totem that I bought preloved and wanted the lining replaced. Interesting that they removed the date code and put in a new date code that indicates it was repaired and the date it was done. The pochette looks fresh and new, which is what I wanted.
Repair/Replacement Costs - List
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Hello Guy,
It's my first message (excuse my English I'm French).
I let my pegase 55 business for a repair bumpers + handles on the 8th January at the Strasbourg store. Delevry planning at store at the 23th February. Last thursday (23th February) I saw at the repair tracking that my pegase was always at the atelier so I called the client service and they tell me that my suitcase gone the atelier more than 10 days before, now 18 days later nobody knows where is my pegase, the store don't call me back and I'm really afraid. I call the Vuitton service each days, do you know what I can do please? I'm really afraid that they lost my suitcase. Do you know wich issue I can get please cause it was a second hand suitcase please? Thank You,
Gonty
It's my first message (excuse my English I'm French).
I let my pegase 55 business for a repair bumpers + handles on the 8th January at the Strasbourg store. Delevry planning at store at the 23th February. Last thursday (23th February) I saw at the repair tracking that my pegase was always at the atelier so I called the client service and they tell me that my suitcase gone the atelier more than 10 days before, now 18 days later nobody knows where is my pegase, the store don't call me back and I'm really afraid. I call the Vuitton service each days, do you know what I can do please? I'm really afraid that they lost my suitcase. Do you know wich issue I can get please cause it was a second hand suitcase please? Thank You,
Gonty
Hi Gonty. Sorry this is happening to you. It’s stressful to say the least. The Louis Vuitton repair services actually lost one of my bags last year. I sent it in for repairs and it was lost at some point after it got to the repair center. It took me about 4 months of phone calls, emails, and followup to finally get an answer from them about its status. I was really upset about the whole process, but they ultimately made it right by giving me a credit for the full value of my bag for what it was worth in 2020 dollars. I had the option of using the credit toward another item, or getting it refunded back to me. I chose to use it toward an item. I’m sure that whatever the issue is with your item getting lost, they will make it right, even if it’s an item that you got secondhand. Good luck and let us know how it turns out.
Yes, LV will put in a new date code when they repair linings. It’s a specific 2 letters that means it was re-lined, I think maybe DK? When they replace other parts of the bag that have nothing to do with the lining (e.g., leather parts) and the date code gets removed in the process, that date code will not be replaced. You will end up with a bag with no date code, so keeping your repair receipt in those instances would probably be helpful for future needs.
Thank you for your answer, Im really afraid my pegase is 11years old and discountinued do you Think they'll give me a credit with the old or the new pegase price? Cause If they give me a credit I don't want a backpack retail was 2300€ now 3050€... I'm so afraid, I love my suitcase so much, I was my really first LV dream
My bag was from 2014 and they gave me credit for what it was worth in 2020, and it was a discontinued bag that they no longer produced. I’m not sure how they determined 2020 value for a bag that was no longer in production, but they will likely do the same for your Pegase. And I totally get wanting your old piece of luggage back. I actually asked if I could order the same bag to be made because I loved it so much and they said no, since they were no longer producing it. I would have preferred my old bag again, but unfortunately, it wasn’t an option. If you end up getting a credit, at least you still have the Pegase line to choose from, and you’ll end up with a brand new one.
Noooo! I would be so upset. You’re right. They are totally different colours now. I would have demanded they replace all the vachetta to match since it was admittedly their own mistake. No matter how much you tan, it’s still not going to be the same. What ended up happening?I just collected my Neverfull MM repair from the store yesterday and I was shocked when my SA took it out from the dustbag.
I had originally sent it for replacement of the pocket as the interior was chipping. The Neverfull MM i had was from 2008 and the pocket interior had a plastic-liked lining. I was quoted SGD310 for the replacement. However, I was shocked to see that they had replaced the leather trim too!!!!! NOOOOOOO and now there is two drastic contrast in the leather.
My SA went back to check on the system and got the help of her manager. She came and said that she had made a mistake in the orderresulting the change in leather trim. She then mentioned that i will only required to pay for the leather trim which is SGD90. But im still upset about the colour contrast.
The manager subsequently came over and said that I can tan the vachetta for a couple of hour each day to get it tanner.
Any advice what should I do?
Did they give you any difficulty for you not being the original owner? Or did they ask for a receipt? What did you tell them to not look fishy lol.
Will LV repair an item I customized with paint? I painted a scene on my authentic item and wasn't sure if that item can ever be taken back for repair. Thank you!
they refused to replace the remaining at their cost and advise me to continue tanning.
Lv will not repair a modified item, they can’t be Sure what has been done to it so they can’t guarantee it won’t be damaged by them. They don’t want to be liable.
Just got my Pégase repair look like new but... They change the telescopic handle without my permission ans charged me 180€ for it... I have pay 825€ to the place of 625€ but look amazing
Yay!! Glad you got your Pegase back and it didn’t get lost after all. It looks great!! Like a brand new piece. They might have had to replace the entire telescoping handle due to the leather part at the top? Enjoy your new looking bag!
that’s just wrong in so many ways. It will never get an even tan.they refused to replace the remaining at their cost and advise me to continue tanning.
I brought my Pluto Pochette in for them to check some wrinkling issues. She goes “it looks like you haven’t used this much. There isn’t much patina on the tabs and the inside is clean. Use it more then come back.” it’s called I take care of my bags. I keep it away from sunlight and keep the inside clean. I don’t want it to patina. So now I have to use the heck out of it and make it dirty, then bring it back for quality control
Hi, I was wondering if lv repairs/re-lines slgs. Specifically the etui lunettes Rabat glasses case. The glazing along the edges of the flap are showing wear and would they replace the alcantra lining? I emailed customer service but I haven’t heard back yet. Any info is appreciated