The rubber/plastic piece can be replaced by Louis Vuitton. Check in with your SA about price. It's a pretty common repair for the Pégase and Satellite luggage series.
Repair/Replacement Costs - List
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Do you think is a manufacturer defect? Bc I called customer service and they advised me if it was a defect they would fix it free? But if it’s from use I would have to pay.
I can't speak for Louis Vuitton. My advice is to take it with you to the nearest boutique and explain that (if I understood correctly) you packed it away with no damage and recently unpacked it only to discover that this piece was shattered. The SA will examine your Pégase and then quote you a price for the repair. It may be free if they agree that this is unusual wear and tear. If you have to pay, it will not be very expensive. Good luck, and please let us know!
Ok I will definitely do that when I’m in town where there is an LV store. It’s either going to be valley faire in sj or Roseville galleria.. thanks!
An SA can sell you a new lock with key for $30. The keys unlock any LV lock. They call it an after sales service part and have them in store. You can purchase either silver or gold, or both. I don’t think they’re able to sell just the key alone.
The keys do not unlock any LV lock. They only unlock matching numbers.
It’s not possible. You’ll have to buy a brand new set from the boutique. However, as an alternative, you can find a used key on eBay - simply look for the same number engraved on the key as you see engraved on your lock.
i have a set of keys that will open a different lock number...?? Maybe that lock is faulty or I just got lucky. Lol
Hi everyone!
Does anyone know the cost to replace the lining of the Marais bucket in damier ebene? I believe the size is pm.
Thanks! [emoji173]️
Does anyone know the cost to replace the lining of the Marais bucket in damier ebene? I believe the size is pm.
Thanks! [emoji173]️
Hi there!
The last quote I had was for this exact problem and they said it would cost close to $400 due to they pull the whole panel just to get to the handle base strip.
The lip of the pocket would be $150-250 and my bags a 1998. Thos was around March this year-2018.
Hi there!! I just dropped off the pegase and the rep said it may cost about $100-$200 but she would need to look into it tomorrow (Monday) I explained to her what happened but she did say that Louis Vuitton does not have like a warranty and that it will cost money. So I will see what they come back with. Bc I really don’t think it’s normal that the rubber cracked in the area where it is folded. Kinda weird but we will see. Thanks for all your help!
I just noticed the rubber on a Pegase my mom just gave me has cracked on both of the pieces. I’m just thinking of selling it since it’s too big to carry on by one inch! It’s in perfect condition otherwise.
So I got a call from the SA and she came back and said it would be $360 to repair. I honestly feel like it’s a manufactured defect. The luggage was is excellent shape as it was only used a few times. There are no scratches what so ever and I was completely and utterly shocked to see the crack when I took it out of the dust bag left untouched for many of years. But at this point I just want it fixed and I’ll sell it because I have a new version of the pegase I’ll keep. It too been in the dust bag but I checked for the rubber feet and there are none. Louis Vuitton probably figured out it was a defect.