Dear experienced Louis Vuitton lovers!
Over the last couple of weeks I’ve started noticing the wear on my LV Speedy B 30 Damier Ebene. The particular issue here is the hardware. Attached you can find all the pictures. The wear is clearly visible. What’s worrying me, however, is the fact that I’ve had the bag for only 1 year and 3 months. It has been purchased in early June 2017 in the Marbella boutique in Spain.
Have any of you experienced such problem with this particular item? Do you know what could be done about it?
I’ve contacted one of the nearby stores and have been informed that under the EU law I can make a claim based on the 2-year warranty. The SA told me that there are couple of possible outcomes, including an exchange of the hardware, or even the entire item. However, there is also a possibility that nothing will be done at all. Appartently it all depends on the decision coming from Paris.
Have any of you gone through such process and know what is the reality od such claims?
Moreover, do you know how long it takes for LV to issue and exchange or perform the repair?
Thank you in advance for your help!