
Hi everyone,
You may know this, but I didn't. Ralph Lauren does not repair our handbags. Some threads let loose and came off on one of the buckles of my Ricky, and I contacted the Ralph Lauren company. I was told this-- Our handbags are manufactured as a complete unit, so we're unable to offer replacement pieces or a repair service. Maybe this is common practice among other handbag makers also. I have never had to have a handbag repaired before. They did tell me to contact the store that I bought it from, to see if they could take care of it.