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I find their cut quality in general to be lacking. They have their own strange set of criteria.
Doing some additional research, also took this diamond home and it's no more brilliant than the EGL Int'l stone currently mounted.
What's the deal? Why is it even called Excellent cut if HCA says it's only good?
If GIA is supposed to be the most reliable cert, what is so good about EX/EX/EX
It's not brilliant.....
So... how did the story end? Are you engaged? Did you find a diamond you both love?
I hope the OP got her refund. Then seems like a break from looking at diamonds would be helpful. I generally make better decisions after a cooling off period, especially if a decision has been complicated and stressful.
It sure is a stunner, SO glad you're happy!