Well, I got my embossed book tote back from the repair center, but they basically said that since it's what they consider a stain, they won't do anything about it . Now when I brought it into the store to ask about the spot on it (I had only carried the bag for a couple of hours and of course discovered the spot, which looks almost like concentrated dye, after I cut the tags off), the SAs and manager looked at it and they made the decision to send it in, I did not request for them to do that, and they seemed to think it would be covered. So my question is should call or go to the store and try to speak to someone else or should I just let it go? I am assuming that the repair center has the final say on what they're going to do about these things and I certainly am not going to freak out over a little spot, I'm just bummed that my new bag has this spot on it and since it's unfinished leather, I can't use anything on it to try and lessen its appearance. And one other question if you happen to know - the SA at the store said that I couldn't use moisturizer on the bag, but the care card that came with it said you could, but not the cleaner. Do you think I could use the moisturizer or should I err on the safe side and just skip it? Thanks in advance!