I have never purchased from this boutique before. Usually I shop at the Horatio, BH or from the serveral online locations that exist today. I am a little bit take a back by the level of customer friendliness/service at the Madison store compared to the other boutiques that are so welcoming and accomodating. Am I just imagining it? When I made my order last week I had also asked if I could be sent some stock pictures and the SA hand waved it and asked me to go to the site (where there arent any fall styles yet). During that conversation she was mostly impatient. Later when I called to ask for tracking details for my package again this was refused stating something with regards to issues they have had with tracking numbers. Is it so much to ask that I want to track my shipment? Overall I am a bit dissapointed at how I was treated as a customer. I just would not expect this from any store in general. What do all think , did I just get them on a bad day?