Hi Purseforum ladies! Just got the email from PayPal letting me know the case has been decided against me and I desperately need your help.
I purchased Stewart Weitzman boots from this eBay seller. Once I received them, I compared them to my authentic pair (purchased at SW boutique) and determined they were counterfeit. I let her know, and she said TheRealReal authenticated them (ha!) but that she would accept the return. There was a little problem (she wasn't able to send me a mailing label for some reason, eBay site showed that she had given me a partial refund even though she had not, I have no idea what she did on her end... but she promised she would refund me the postage if I returned.) But that's not important, I don't think. Shortly after I received the boots and determined they were fake, I had to travel abroad for family matters. By the time I came back, seller stopped responding to my messages, and I could no longer return them on eBay's terms and had to go to PayPal. I called PayPal, and the rep helped me file a dispute, simply stating that they were fake and I wanted a refund. She told me to escalate in 3 days if I didn't hear back from the seller, which I didn't. So I escalated the case last Sunday, and here is the result- my claim has been turned down. Two days ago I sent an email to PayPal customer service asking if I needed to submit anything else (I had been on hold for 3 hours and couldn't stay on the phone anymore) such as pictures because I was worried that this might happen... and it did.
Question- is there anything I can do at this point? Can I appeal the decision?
I purchased Stewart Weitzman boots from this eBay seller. Once I received them, I compared them to my authentic pair (purchased at SW boutique) and determined they were counterfeit. I let her know, and she said TheRealReal authenticated them (ha!) but that she would accept the return. There was a little problem (she wasn't able to send me a mailing label for some reason, eBay site showed that she had given me a partial refund even though she had not, I have no idea what she did on her end... but she promised she would refund me the postage if I returned.) But that's not important, I don't think. Shortly after I received the boots and determined they were fake, I had to travel abroad for family matters. By the time I came back, seller stopped responding to my messages, and I could no longer return them on eBay's terms and had to go to PayPal. I called PayPal, and the rep helped me file a dispute, simply stating that they were fake and I wanted a refund. She told me to escalate in 3 days if I didn't hear back from the seller, which I didn't. So I escalated the case last Sunday, and here is the result- my claim has been turned down. Two days ago I sent an email to PayPal customer service asking if I needed to submit anything else (I had been on hold for 3 hours and couldn't stay on the phone anymore) such as pictures because I was worried that this might happen... and it did.
Question- is there anything I can do at this point? Can I appeal the decision?