Problem at the Spa-It’s not the same color

[TravelinPak]

Quick update. I wrote to customer care ( email on the card that came with the repaired bag). The card said to write if i had any questions etc. So i did. I did not receive a response. So i met with an attorney who wrote a letter. This seems to have gotten some attention. Hermes Germany wants to talk to me. So a small step and i’ll keep you posted. She said she was sure we could come to a solution that suits me.

 

[CartierLVer]

Quick update. I wrote to customer care ( email on the card that came with the repaired bag). The card said to write if i had any questions etc. So i did. I did not receive a response. So i met with an attorney who wrote a letter. This seems to have gotten some attention. Hermes Germany wants to talk to me. So a small step and i’ll keep you posted. She said she was sure we could come to a solution that suits me.

Keep us updated! I know all of us would like to see how this ends!

 

[jmen]

Ah, the power of letterhead with a J.D. I think you will be okay when the dust finally settles, no pun intended. Tis a shame this was not handled in a manner befitting the term luxury brand. Fact is we are human; humans make mistakes. For dang sake own it by a sincere apology and set things right as possible. Seems all to often we humans prefer to pivot and lose respect as a result.

 

[TravelinPak]

Whew! you are correct. I have emailed the same people the attorney did but the difference is I didn’t get a response. Funny tho- the manager and the hermes customer experience manager both emailed me after receiving the attorneys letter (but did not include the attorney on the email).
I will update you all later- when it’s done. But it will be settled soon.

 

[TravelinPak]

Can you please give me your thoughts on the colors
Vermillon vs. Orange?
If you had to chose a replacement bag what color would you chose?

 

[heifer]

Can you please give me your thoughts on the colors
Vermillon vs. Orange?
If you had to chose a replacement bag what color would you chose?

I'd go with orange, not a big fan of vermillon.

 

[papertiger]

Can you please give me your thoughts on the colors
Vermillon vs. Orange?
If you had to chose a replacement bag what color would you chose?

Vermillon

 

[allanrvj]

Vermillion so that it's easier to match outfits with (coz it's more red)

 

[TravelinPak]

OK - how about between Vermillion and Black. both silver hardware. I love colors- since i loved orange poppy - but maybe black is a safe choice. I have not seen vermillon in person so thats why my question.

 

[TravelinPak]

As you can see I am being offered a replacement bag since they admitted to the mistake. I am OK with this - just want to get this issue settled. However, the choices are Vermillion, Orange, Gold or Black. I am not a fan of Gold (for me).

 

[allanrvj]

go with safe (black) if you cannot see what the bag looks like in person, because the color might be different in pictures

 

[Smae-ze]

Vermillion. I adore it’s timeless energy and it’s complete lack of inhabition.
I am thrilled that this is getting resolved for you. You have been very patient and even headed regarding this odd episode.

 

[jmen]

Either orange or black. If you live in a warmer climate zone, I would go for orange. Conversely, if you are in a 4 season area, I would choose black. Black will not show dirt but it is also not a punch of happy color. I will add orange goes with many colors, probably more than one would think. Congrats on your success on getting this resolved!

 

[azukitea]

Vermillon is the closest to orange poppy out of the options you have stated
It is more red than orange poppy though. I have had bags in these two colours before so just sharing my peronal opinion

If you love orange poppy due to its vibrant pop, I think you could be disappointed with orange H. Orange H is quite muted unless it is paired with gold hardware
Otheriwse I would go with a neutral like black with palladium is quite chic

 

[TravelinPak]

Thank you for all your input!! All great advice as always. All the bags will have silver hardware ( just my preference). Another question. I know I would love the vermillion color (I love most Hermes colors). How does it compare to Rouge de Coeur? I have a Saut in Rouge de Coeur.