hi, I'm not sure I understand the message I got from the Hermes.com (U.S.) internet customer service person, when I inquired about somehow finding a particular scarf somewhere in a store in the US, since it was no longer available on line ("j'aime mon carré" in 07 /black colorway). H.com customer service used to tell me that a particular store had it; it sounds like they no longer are willing to do that, and that even if I found out that a particular store had it, I would have to fly or drive to that store location to actually get the scarf (this reply I got, see below, implies they no longer do "phone orders" from stores). As I live about 400 miles from the nearest H store, this is absurd. Also, why on earth, when all other luxury goods stores I know of are making it easier to track down particular items and have them sent from a distant store, did Hermes reverse that policy? Sorry if this isn't the proper place on Purse Forum/hermes to ask about this (should I post to "reference guide to scarves"?). It sounds like if they do find out that some store has the scarf, I would have to drive to the store to get it (again, nearest store 400 miles away). Anyhow, here's the reply I got from H.com customer service:
"Unfortunately due to a recent policy change our stores are no longer able to take phone orders and this item is currently unavailable online or at your nearest store. If you would still like to provide your phone number we would be happy to give your information to the nearest boutique to contact you if it becomes available. We're very sorry for the inconvenience, but this is the only option that we currently can provide for you."
anyone understand this? or have a suggestion on how to see if I can still get a particular scarf, despite H.com customer service?
). And finally today it was only two scarves in two different colors available, and one of them is mine
That would definitely be my pick for you. The colors of the phoenix are incredibly vibrant. This is definitely my favorite scarf of the season. 
