Well, having been on both sides of this...I can understand your frustration, but when you have been a long time customer it is nice to be rewarded.
Being a VIC is about more than the amount of money you spend. Although, I have obviously spent my fair share of money at LV, I am also friendly and out going. I make it a point to know almost all of the SAs and managers. I always send something for the whole shop at the holidays (candy, edible arrangements, etc.). If an SA has gone out of their way to track a hard to find item for me, I will send a thank you note...or a gc for the
nordies cafe (which, I know the SAs frequent). I very, very rarely return anything...and always follow through on any items I do wait list for. Also, I always follow up at least once on any item I wait list for.
With that said, I have not missed out on anything I really wanted in the last 2 or 3 years, even on the mirror speedy...that I wait listed for
only 4 days before the release date.
HTH