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#6,466
Hi all, ive been following this thread for a while and finally bought my first polene after a year of thinking.:P:love:

Can someone enlighten me, is the inner lining supposed to be like this? It made me feel like the material wasnt glued on properly.:crybaby:
20221204_142540.jpg20221204_142534.jpg
Seems to have a little peeling here or am i overthinking it? 20221204_144814.jpg
 
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#6,467
amandaxx said:
Hi all, ive been following this thread for a while and finally bought my first polene after a year of thinking.:P:love:

Can someone enlighten me, is the inner lining supposed to be like this? It made me feel like the material wasnt glued on properly.:crybaby:
View attachment 5664527View attachment 5664528
Seems to have a little peeling here or am i overthinking it? View attachment 5664529
Click to expand...
Is this the Dix? I have two of them and my interiors aren’t like that. It does look like it wasn’t glued properly. The peeling also looks a little excessive. I saw a little of that on my green. I bought a black one for my daughter and it doesn’t have any of these issues.
 
#6,468
keishapie1973 said:
Is this the Dix? I have two of them and my interiors aren’t like that. It does look like it wasn’t glued properly. The peeling also looks a little excessive. I saw a little of that on my green. I bought a black one for my daughter and it doesn’t have any of these issues.
Click to expand...
Thanks for your reply! Yes its the dix. I just recieved it today so it was quite disappointing to see these flaws. The inner seems quite excessive in that case. T_T there were also a few small dents(?) On the exterior but they didnt bother me as much as the inners and peeling. :(( i have emailed their CS so ill see what they say.
 
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#6,469
amandaxx said:
Hi all, ive been following this thread for a while and finally bought my first polene after a year of thinking.:P:love:

Can someone enlighten me, is the inner lining supposed to be like this? It made me feel like the material wasnt glued on properly.:crybaby:
View attachment 5664527View attachment 5664528
Seems to have a little peeling here or am i overthinking it? View attachment 5664529
Click to expand...
From what I see.. I am wondering if it is peeling or just excess glue fr
amandaxx said:
Hi all, ive been following this thread for a while and finally bought my first polene after a year of thinking.:P:love:

Can someone enlighten me, is the inner lining supposed to be like this? It made me feel like the material wasnt glued on properly.:crybaby:
View attachment 5664527View attachment 5664528
Seems to have a little peeling here or am i overthinking it? View attachment 5664529
Click to expand...
From what I see, I am not sure if that's peeling or just excess glue. Have you tried to rub it to see if those marks will come off?
 
#6,471
amandaxx said:
Thanks for your reply! Yes it’s the dix. I just recieved it today so it was quite disappointing to see these flaws. The inner seems quite excessive in that case. T_T there were also a few small dents(?) On the exterior but they didnt bother me as much as the inners and peeling. :sad:( i have emailed their CS so I’ll see what they say.
Click to expand...
I’ve had 2 Polene bags that have had peeling issues and one of them arrived new with the corner peeling! As much as I love their designs I feel their quality is just not there especially with the textured leather so after owning 5 of their bags in the past I will not be buying them anymore!
 
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#6,472
amandaxx said:
Hi all, ive been following this thread for a while and finally bought my first polene after a year of thinking.:P:love:

Can someone enlighten me, is the inner lining supposed to be like this? It made me feel like the material wasnt glued on properly.:crybaby:
View attachment 5664527View attachment 5664528
Seems to have a little peeling here or am i overthinking it? View attachment 5664529
Click to expand...
The inside lining wasn't glued on properly, I just checked on mine. It's supposed to be glued down flat. I noticed it slightly comes off on one part on mine, but that's after 1.5 years of regular use, and it's still obvious that it is supposed to look nice and flat.
Concerning the dent: I also had a dent in my bag when it arrived, it was due to the bag lying on the strap during shipping but this did competely go away after a few days.
But the peeling on the side... This looks like the bag wasn't handled properly... I would ask for a replacement and not accept the bag like this. The textured leather doesn't peel easily, my Dix still has not one scratch. This is not what a new bag is supposed to look like.
I'm really annoyed with their recent quality issues. My first Polene in 2021 was perfect, I was blown away by the quality. The Neuf that I got this year was good enough to not bother with returning it, the faults were so small that I probably would have had to pay for shipping, but I was a bit annoyed by that (let me know if anyone's interested in the issues with my Neuf and I can follow up on this)IMG_20221205_081801.jpg
 
#6,473
Mairaculi said:
The inside lining wasn't glued on properly, I just checked on mine. It's supposed to be glued down flat. I noticed it slightly comes off on one part on mine, but that's after 1.5 years of regular use, and it's still obvious that it is supposed to look nice and flat.
Concerning the dent: I also had a dent in my bag when it arrived, it was due to the bag lying on the strap during shipping but this did competely go away after a few days.
But the peeling on the side... This looks like the bag wasn't handled properly... I would ask for a replacement and not accept the bag like this. The textured leather doesn't peel easily, my Dix still has not one scratch. This is not what a new bag is supposed to look like.
I'm really annoyed with their recent quality issues. My first Polene in 2021 was perfect, I was blown away by the quality. The Neuf that I got this year was good enough to not bother with returning it, the faults were so small that I probably would have had to pay for shipping, but I was a bit annoyed by that (let me know if anyone's interested in the issues with my Neuf and I can follow up on this)View attachment 5665273
Click to expand...
I’ve had issues with mini neuf too and when it arrived there was peeling on the bottom of the bag and on the other side a tiny bit of the leather had come away! I’ve had issues with peeling on my textured leather un nano bags in the past and seen others online experiencing peeling on their Dix bags too. Unfortunately their customer service isn’t too great either
 
#6,477
Mairaculi said:
The inside lining wasn't glued on properly, I just checked on mine. It's supposed to be glued down flat. I noticed it slightly comes off on one part on mine, but that's after 1.5 years of regular use, and it's still obvious that it is supposed to look nice and flat.
Concerning the dent: I also had a dent in my bag when it arrived, it was due to the bag lying on the strap during shipping but this did competely go away after a few days.
But the peeling on the side... This looks like the bag wasn't handled properly... I would ask for a replacement and not accept the bag like this. The textured leather doesn't peel easily, my Dix still has not one scratch. This is not what a new bag is supposed to look like.
I'm really annoyed with their recent quality issues. My first Polene in 2021 was perfect, I was blown away by the quality. The Neuf that I got this year was good enough to not bother with returning it, the faults were so small that I probably would have had to pay for shipping, but I was a bit annoyed by that (let me know if anyone's interested in the issues with my Neuf and I can follow up on this)View attachment 5665273
Click to expand...
Hi, I would be interested in hearing about your issues with Neuf! I bought mini Neuf myself this summer in Paris and it seemed fine, but reading about everyone's quality issues makes me want to check it again carefully. (I'm debating to sell it as I've worn it only 3 times since June - I feel like Polene bags despite their impeccable design and quality simply don't fit my lifestyle. I'd hate to pass on this bag without knowing about its flaws!)
 
#6,479
ziagouel said:
Hi, I would be interested in hearing about your issues with Neuf! I bought mini Neuf myself this summer in Paris and it seemed fine, but reading about everyone's quality issues makes me want to check it again carefully. (I'm debating to sell it as I've worn it only 3 times since June - I feel like Polene bags despite their impeccable design and quality simply don't fit my lifestyle. I'd hate to pass on this bag without knowing about its flaws!)
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Sure! This is what I noticed:
- there's a small area on the bottom were it's peeling
IMG_20221205_165251.jpg
- the seams don't line up on the bottom, and this leads to the part with the magnetic closure not being sewed on in the center but slightly off to one side, so that the closure lines up
IMG_20221205_165312.jpg
IMG_20221205_170301.jpg
- one seam on the handle looks a bit wonky and there's also a small peel
IMG_20221205_165501.jpg
- the top handle is not symmetrical
IMG_20221205_170134.jpg
IMG_20221205_170143.jpgI don't mind the small scuff on the bottom, this would happen sooner or later anyway since the bag doesn't have feet and I don't baby my bags. I'm also ok with everything not being 100% symmetrical with a handmade bag. I feel like it's ok with this kind of organic design, I wouldn't accept it in a structured bag which is supposed to have clean lines. I noticed all of these things before taking off the tags, so it's been a concious decision to keep it like that (I didn't want to bother quarreling with customer service and shipping and so on), but I also don't think that this is how a bag you pay full price for should look like.
 
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#6,480
Mairaculi said:
Sure! This is what I noticed:
- there's a small area on the bottom were it's peeling
View attachment 5665411
- the seams don't line up on the bottom, and this leads to the part with the magnetic closure not being sewed on in the center but slightly off to one side, so that the closure lines up
View attachment 5665412
View attachment 5665414
- one seam on the handle looks a bit wonky and there's also a small peel
View attachment 5665413
- the top handle is not symmetrical
View attachment 5665415
View attachment 5665416I don't mind the small scuff on the bottom, this would happen sooner or later anyway since the bag doesn't have feet and I don't baby my bags. I'm also ok with everything not being 100% symmetrical with a handmade bag. I feel like it's ok with this kind of organic design, I wouldn't accept it in a structured bag which is supposed to have clean lines. I noticed all of these things before taking off the tags, so it's been a concious decision to keep it like that (I didn't want to bother quarreling with customer service and shipping and so on), but I also don't think that this is how a bag you pay full price for should look like.
Click to expand...
Thank you for such a detailed review and photos! I checked mine and have similar issues except for the peeling as I've seldom worn it. Also the magnetic closure in my case is symmetrically sewn but you can see that when closed, it creates this bigger part of the opening on one side and smaller on the other, and when open the two pars of the closure don't face each other. As you said it's handmade so certain asymmetry can be accepted but I could see an improvement with their quality assurance. It's still a gorgeous bag though, and one I will have a hard time to say goodbye to despite not using it so much.
 
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