The whole bag is a dark gray. The flap is suede and the rest of the bag is slightly pebbled leather.
Polène handbags
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The whole bag is a dark gray. The flap is suede and the rest of the bag is slightly pebbled leather.
That's horrible, I'm so sorry to hear. I'd be so depressed by that too, considering. I really hope they make things right, and would be so disappointed in them if not.
I did and so far no response
. It’s only been a day but I don’t have a good feeling.This doesn't inspire confidence. I've read the majority of this thread, and I do recall another poster having an abysmal experience with their customer service as well. I hope yours goes better! Crossing my fingers for you. Please keep us all updated. If you paid with Paypal, I'm pretty sure they'd side with you in a dispute too. So if Polene refuses to do anything, that's always an option.
My credit card would side with me. That’s how I paid. I just don’t want to deal with shipping it back-the other lady on this thread said it cost $200. I’m not sure if the credit card company would pay for that or not, but I would like to end up with more than $150 back. The bag was 350 after shipping. I had a question before I ordered it, I wondered if they had another bag they could sell the strap off of to make an alternative more comfy way for the numero Un mini to be worn. They responded back right away when I had a question like that. The answer was no, that they did not have another option, but the response was very quick. That’s why I am unhappy that they haven’t replied yet when more than 24 hours has passed.
This is very uncool of them and certainly makes me pause at the idea of supporting a brand that treats their customers this way. I'd be beyond annoyed at this point, in your shoes. I hope they'll still get back to you, but if not, definitely open a dispute with your credit card and don't mess around with the international shipping. Ridiculous.
My credit card with side with me. That’s how I paid. I just don’t want to deal with shipping it back-the other lady on this thread said it cost $200.
I’m not gonna mess around - you motivated me. I’m gonna box her up, file a dispute, and if they want her back they have to send me a label. Citibank will give me my money back immediately. That will give me peace of mind.
I don't care if they're a "newer" brand finding their footing, that is NOT a way to treat customers, expect them to charge return shipping for their mistakes. It's just plain unacceptable. I get that returns aren't cheap internationally, but it has nothing to do with an error of yours! They have to accept the fault. Definitely box her up and file it. I hope they'll still get back to you, but it's unfortunate that we have to expect the worst (them at least wanting you to pay shipping, which is not okay).
My Polene Numero Un arrived early! I was expecting delivery on Monday, so I was super excited to receive her today.
Here are a few pics of the Numero Un in Trio Bleu Croc:
I had to take a pic of how tightly the handbag box fit inside the shipping box. It was very well packed!
Opening the box
Quality dustbag, heavier fabric
Bubble wrapped completely, except for the strap
And here she is!! I love the color in person; it’s a true, deep navy. The bag seems well-made, and the leather has a nice hand. My only gripe is the length of the strap—I emailed Polene prior to purchasing, and asked the length of the strap on the last wearable notch. They replied it was 47”, same as the website lists. The actual length of the strap on the last notch (or longest wearable length) is 40”. There is room to make 2 notches more on the strap, which I did immediately, because I wanted to crossbody the bag.
Overall, shipping was extremely fast, and I adore the shape of the bag....this seems like a great buy!
That is gorgeous!!! If you decide you cannot live with the strap and want to rehome that, just send it my way Girl, lolMy Polene Numero Un arrived early! I was expecting delivery on Monday, so I was super excited to receive her today.
Here are a few pics of the Numero Un in Trio Bleu Croc:
I had to take a pic of how tightly the handbag box fit inside the shipping box. It was very well packed!
View attachment 4449006
Opening the box
View attachment 4449009
Quality dustbag, heavier fabric
View attachment 4449007
Bubble wrapped completely, except for the strap
View attachment 4449008
And here she is!! I love the color in person; it’s a true, deep navy. The bag seems well-made, and the leather has a nice hand. My only gripe is the length of the strap—I emailed Polene prior to purchasing, and asked the length of the strap on the last wearable notch. They replied it was 47”, same as the website lists. The actual length of the strap on the last notch (or longest wearable length) is 40”. There is room to make 2 notches more on the strap, which I did immediately, because I wanted to crossbody the bag.
Overall, shipping was extremely fast, and I adore the shape of the bag....this seems like a great buy!
View attachment 4449011
I think they are well made and unique. Post some mod shots when you can.
Another thing I like about the Polene numero un is the structure of it. Occasionally my soft, slouchy bags that are a puddle of leather get on my nerves. The Polene is very structured, but not rigid or stiff. It is a really nice bag.My Polene Numero Un arrived early! I was expecting delivery on Monday, so I was super excited to receive her today.
Here are a few pics of the Numero Un in Trio Bleu Croc:
I had to take a pic of how tightly the handbag box fit inside the shipping box. It was very well packed!
View attachment 4449006
Opening the box
View attachment 4449009
Quality dustbag, heavier fabric
View attachment 4449007
Bubble wrapped completely, except for the strap
View attachment 4449008
And here she is!! I love the color in person; it’s a true, deep navy. The bag seems well-made, and the leather has a nice hand. My only gripe is the length of the strap—I emailed Polene prior to purchasing, and asked the length of the strap on the last wearable notch. They replied it was 47”, same as the website lists. The actual length of the strap on the last notch (or longest wearable length) is 40”. There is room to make 2 notches more on the strap, which I did immediately, because I wanted to crossbody the bag.
Overall, shipping was extremely fast, and I adore the shape of the bag....this seems like a great buy!
View attachment 4449011
I will post some mod shots soon! That’s what I like about this bag, too....structured, but without a boxy shape and not rigid. Pretty sure I can live with the strap, but if not, you’ll have to pry it out of my youngest DD’s hands. She already called “dibs” and told her older sister!
Hi Passerine,
Would you mind posting a few modshots of your green Numero Un, if it is the Emerald Green Trio?
I am probably going to get 2 of this style and considering ordering one in this colour
I intend to use for work as well as play, but my dresscode is pretty much black sheath dresses and patent black flats. Occasionally navy.
The emerald green is so lively and beautiful but these same reasons make me worried that it will stand out too much against the rest of the black / navy
Thank you!
I was asked if the Numero Un is heavy and responded that I think it weighs around 4 pounds with my things in it. Not having used it for a while, when I picked it up this morning, I have to say it is not the lightest bag in the world. I would not want to carry it on my shoulder for any length of time. I hand carry them and only put the bags on my shoulder briefly if I need both hands for some task. I still love both of them and plan to use them a lot. But if you have shoulder or neck problems you may want a lighter bag. What do those of you who have it think about its weight