I believe that nearly all of their bag styles are made of full-grain leather. The Dix is one of those bags. If you click on the description of a particular bag style, you can read about the leather used.
Polène handbags
- Thread starter iluvbagsnshoes
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They are both really pretty. I would have bought the black in smooth with contrast stitching if they had it in stock. I'm guessing the pebbled black would be a little harder wearing, though.
Hi everyone, I’m sorry to hear so many of you had issues with your bags. I just wanted to share my experience with polene. I have a total of 8 Polene bags - 3 un nanos (in lilac, chalk and textured black), 1 un (green croc), 1 huit mini (fresh almond), 1 huit (cognac), 1 dix (textured black), 1 mini neuf (glacier) - purchased over a period of time, with mini neuf being the latest bag purchased roughly 2 months ago; two bags were purchased this year. I have had a grand total of zero problems with any of my bags. I have even purchased Polene bags for my friends. among my oldest, and/or most used bags, none of them show any sign of wear and tear. Zero. i Emailed customer service two times over the years to ask them questions about their bags, and both times they replied promptly.
I guess I have been very lucky...
by the way, I couldn’t be happier with the mini neuf in glacier. It is such a stunning color!
I guess I have been very lucky...
by the way, I couldn’t be happier with the mini neuf in glacier. It is such a stunning color!
That’s so lucky! I wonder if they had a bad batch of glazing? Oh well… I still like the look, design and colour of the bag. It’s a shame that they don’t offer refunds for faulty items. It’s what I wanted but they insisted on sending another one, luckily the second one is a bit better than the first one I got. The first one even had pen markings on the leather of where they must’ve marked the bags prior to cutting or putting them together!
Decisions!
Probably will end up with the monochrome pebbled because I'm really not careful with my bags.Does anyone have the numero sept mini in lilac. I'd really like a pink neutral like nude or dune. But all the photos of the lilac color bags vary online.
All of these are lilac
All of these are lilac
wow, I'm really sorry that you had that experience. It sounds like they need much better quality control!
The leather comes from a top notch leather tannery that several design houses use.
I just received the cyme mini and the box was torn and the bag had all these marks on it, looked like it been used! Emailed Polene and sent photos and they got back to me in 48 hrs and apologized and offered a exchange! Quite shocked because I was prepared for excuses and not getting anywhere with them but they actually
handled it quite well!
handled it quite well!This is a beautiful bag! I'm glad your issue was resolved quickly & perhaps Polene
has stepped up to the plate recognizing their popularity & that customer service is a priority.
Yes it is so lovely can’t wait to get a new one! Got four Polenes but feel like this one I’ll use more of! Yes fingers crossed because they make such beautiful designs it would be a shame if they let themselves down with bad customer service!
This is so awesome considering all the leather quality issues the really expensive design houses seem to have these days!
Polene has different pink shades across the models. I fould some of these pics (cre: on pic) on IG with different lighting.
Hi guys
So i finally pulled the trigger and ordered my first Polene. Yesterday i received a DHL notification that there is a parcel from La Cadette(Spain) is on the way but Polene's never update me anything, in fact the status on the website is unfulfilled. Is this normal?
So i finally pulled the trigger and ordered my first Polene. Yesterday i received a DHL notification that there is a parcel from La Cadette(Spain) is on the way but Polene's never update me anything, in fact the status on the website is unfulfilled. Is this normal?